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    Bilingual (French and English) Client Advisor - Toronto, Canada - Royal Bank of Canada>

    Royal Bank of Canada>
    Royal Bank of Canada> Toronto, Canada

    5 days ago

    Royal Bank of Canada background
    Description

    Résumé du travail

    Description du poste

    What is the opportunity?

    Looking to enhance your customer service, communication, and financial services experience? Look no further.

    As a Client Support Advisor, you will be responsible for delivering exceptional customer service in resolving client inquiries by educating the client and determining the root cause of the issue with Cash Management products and services. Not only will you be positively impacting clients and coworkers through your support and guidance, but you will also be joining a team with a strong focus on career development and learning. If you thrive in a fast-paced environment and are interested in joining one of Canada's top employers, then this role is for you

    What will you do?

    • Responsible for providing 1st level telephone support relating to technical issues, navigational issues, and problem resolution to clients using all RBC Cash Management applications
    • Act as a 2nd level of support for clients using Pay Employee Vendor via Royal Direct relating to token issues and payment investigations
    • Escalate complex and/or unresolved issues to the appropriate next level of escalation
    • Document all activities to ensure that the client's history is accurate for escalations and trending
    • Participate in creating/maintaining a positive team environment where team members give each other support, and promote good morale and cooperation. Responsible for ongoing personal development and information sharing

    What do you need to succeed?

    Must-have:

    • Shift flexibility 7:30 AM to 9 PM EST
    • Exceptional written and oral communication skills in French and English
    • Customer Service experience in a banking or call center environment
    • Strong knowledge of various computer applications combined with the ability to learn new complex systems
    • Analytical thinker with a knack for problem-solving

    What's in it for you?

    We thrive on the challenge to be our best, progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our communities, and achieving mutual success.


    • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable


    • Leaders who support your development through coaching and managing opportunities


    • Work in a dynamic, collaborative, progressive, and high-performing team


    • Flexible work/life balance options


    • Opportunities to build close relationships with clients


    • Access to a variety of job opportunities across business and geographies

    Compétences professionnelles

    Adaptabilité, Axé sur les détails, Communication, Gestion des relations interpersonnelles, Gestion du temps, Group Problem Solving, Livraison opérationnelle, Prise de décision, Service à la clientèle

    Détails supplémentaires de l'emploi

    Adresse :

    180 WELLINGTON ST W:TORONTO

    Ville :

    TORONTO

    Pays :

    Canada

    Nombre d'heures de travail par semaine :

    37.5

    Type d'emploi :

    temps plein

    Secteur d'activité :

    Technologie et exploitation

    Type de fonction :

    Régulier

    Type d'échelle salariale :

    Salarié

    Date d'affichage :

    Date limite des candidatures :

    Inclusion et équité en matière d'emploi​​​​​​​

    À RBC, nous favorisons la diversité et l'inclusion pour stimuler l'innovation et la croissance. Nous nous engageons à bâtir des équipes inclusives et un milieu de travail équitable pour que nos employés puissent être entièrement eux-mêmes au travail. Nous agissons contre les inégalités et les biais systémiques afin de soutenir notre clientèle, nos collectivités et notre effectif diversifiés.
    ​​​​​​​
    Nous veillons également aux questions d'accessibilité pour nos employés éventuels ayant des capacités différentes. Veuillez communiquer avec nous si vous avez besoin d'aménagements pendant le processus de recrutement.

    Joignez-vous à notre communauté de talents

    Tenez-vous au courant des formidables perspectives de carrière offertes à RBC. Inscrivez-vous et recevez des renseignements sur les plus récentes offres d'emploi et les activités de recrutement qui vous intéressent, de même que des conseils en matière de gestion de carrière.

    Repoussez vos limites et bâtissez un nouvel avenir à RBC. Découvrez comment nous mettons notre passion et notre motivation au service du bien-être des clients et des collectivités à

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