Customer Service Representative- Sparwood, BC - Komatsu

Description

Komatsu is an indispensable partner to the construction, mining, industrial, and forestry industries that maximizes value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.

Focusing solely on mining, Komatsu Mining designs, manufactures, distributes, and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load, and convey coal and industrial minerals worldwide. Customers receive a superior experience through direct relationships with Komatsu Mining's support people and through its services located close to the mines. Komatsu Mining's products and related services are used extensively for the mining of coal, copper, iron, gold, and other mineral resources, and the company employs people worldwide.

Komatsu Mining Corp. offers rewarding experiences and unique growth opportunities:

• Competitive wages: base salary of $61,000- 76,332/yr
• Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance)
• Personal wellness spending account
• Company-sponsored registered pension plan (RPP) and matching program.
• Safety boot voucher
• Paid vacation
• Company-supplied tools
• 4/5 Rating on Glassdoor
• Sustainable employment
• Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment
• Discussion regarding full compensation package conducted upon initial pre-screen

Please visit our website for more information.

Job Overview

Reports to: Customer Service Representative, Supervisor

Shift: 4x3, 10-hour shifts

Term: 6-month, fixed term contract

Location: Sparwood, British Columbia

Relocation: This position does not offer relocation

Key Job Responsibilities

• Provides first point of contact to customers and aids with all parts related inquiries.
• Responsible for providing accurate quotes for mine sites and shop.
• Receives, processes, and revises all purchase orders from the customer and major shut down orders to ensure accuracy of ordered parts.
• Manages effective communication with external and internal customers to effectively resolve problems and issues that affect orders and delivery.
• Processes returns and credits from the customers, both external and internal.
• Coordinate with the AR group to resolve any past due invoices.
• Enter and maintain data into Component Tracking System and generate various reports as needed.
• Assists purchaser in locating and sourcing parts from outside vendors when required.
• Be available to provide on-call after-hours duties, about once every four to six weeks.
• Daily contact with Planning, Purchasing, and Maintenance departments from each mine site.
• Provide strong customer support and build positive relationships to enhance business opportunities with both internal and external customers including travel to customer sites.
• Other Duties as assigned.

Qualifications/Requirements

• 1 – 3 years of Customer Service experience.
• High School Diploma Graduate.
• Journeyman Parts tickets would be an asset.
• Candidate must have exceptional customer service skills and some background or experience in parts would be considered an asset.
• Strong communication skills are a must have with the ability to interact with both internal and external customers.
• Candidate must be self-motivated, detailed orientated and have a high level of accuracy, as they will be responsible for updating and maintaining various systems.
• Strong organizational skills with the ability to multitask and meet tight deadlines would benefit the successful candidate.
• Solid analytical, critical thinking skills and problem-solving skills.
• Knowledge of SAP, Microsoft Office, and Outlook.
• Ability to work in a fast-paced environment.
• Up to 10% travel or as required.

Additional Information

Komatsu (Joy Global - Canada) is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce strongly contributes to our business growth and product innovation.

As we search for collective healing and true reconciliation, we are striving to build respectful partnerships with the Indigenous Peoples of Canada and would like to honour all the traditional territories that make up the land in which we gather, work and play. Komatsu is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, or a conviction for which a pardon has been granted.

Accommodation during the recruitment process is available on request.

While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

Note to Recruiters: Komatsu and its subsidiaries do not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Komatsu, directly or indirectly, will be considered Komatsu property. Komatsu will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written, and fully executed agency agreement contract for service to submit resumes.