Jobs

    Customer Service Representative- Sparwood, BC - Komatsu

    Komatsu
    Komatsu Sparwood, Canada

    1 week ago

    Default job background
    Description
    Job Overview

    Reports to: Customer Service Representative, Supervisor

    Shift: 4x3, 10-hour shifts

    Term: 6-month, fixed term contract

    Location: Sparwood, British Columbia

    Relocation: This position does not offer relocation

    Key Job Responsibilities

  • Provides first point of contact to customers and aids with all parts related inquiries.
  • Responsible for providing accurate quotes for mine sites and shop.
  • Receives, processes, and revises all purchase orders from the customer and major shut down orders to ensure accuracy of ordered parts.
  • Manages effective communication with external and internal customers to effectively resolve problems and issues that affect orders and delivery.
  • Processes returns and credits from the customers, both external and internal.
  • Coordinate with the AR group to resolve any past due invoices.
  • Enter and maintain data into Component Tracking System and generate various reports as needed.
  • Assists purchaser in locating and sourcing parts from outside vendors when required.
  • Be available to provide on-call after-hours duties, about once every four to six weeks.
  • Daily contact with Planning, Purchasing, and Maintenance departments from each mine site.
  • Provide strong customer support and build positive relationships to enhance business opportunities with both internal and external customers including travel to customer sites.
  • Other Duties as assigned.

    • Qualifications/Requirements

  • 1 – 3 years of Customer Service experience.
  • High School Diploma Graduate.
  • Journeyman Parts tickets would be an asset.
  • Candidate must have exceptional customer service skills and some background or experience in parts would be considered an asset.
  • Strong communication skills are a must have with the ability to interact with both internal and external customers.
  • Candidate must be self-motivated, detailed orientated and have a high level of accuracy, as they will be responsible for updating and maintaining various systems.
  • Strong organizational skills with the ability to multitask and meet tight deadlines would benefit the successful candidate.
  • Solid analytical, critical thinking skills and problem-solving skills.
  • Knowledge of SAP, Microsoft Office, and Outlook.
  • Ability to work in a fast-paced environment.
  • Up to 10% travel or as required.
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