Technical Service Coordinator - Mississauga, Canada - Alcon

Alcon

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. We are looking for our next Technical Service Coordinator supporting the Customer Service team, in Mississauga, Canada.

As a Technical Service Coordinator you will be responsible for efficiently responding to customer requests for service and coordinate the appropriate field service activities to minimize customer downtime and maximize customer satisfaction.

Support instrument service & surgical sales force.

In this role, a typical day will include:

Provide front line customer phone support, and efficient coordination of FSE activities
Maintain communication with suppliers, customers, service, and sales team for coordination of service calls and installations
Coordinate, track, and ship new equipment to meet customer expectations and deadlines.
Achieve compliance in business processes and ensure SOP compliance and elevate noncompliance to senior management.
Provide back up for the Instrument Service and Demo Pool Coordinator
Sanitize and return equipment and move to warehouse
General admin duties for Tech Service department
Indirect impact on: Sales Volume $3,000,000; Inventory value $800,000

What you'll bring to Alcon:

High School Diploma or equivalent
The ability to fluently read, write, understand, and communicate in English
3 Years of Relevant Experience

Work hours:
Monday-Friday 8:30am-4:30pm

Travel Requirements:
No travel

Relocation assistance:
Not Available

Sponsorship available:
Not Available

Preferred Skills and Experiences:

Bilingual preferred
SAP/Sales Force experience

How you can thrive at Alcon:

See your career like never before with focused growth and development opportunities
Join Alcon's mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career
Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, PTO for hourly associates, and much more

Alcon Canada Inc. is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us if you are contacted for a job interview.