- Knowledge of assigned process, tools and systems
- Foundation to Competent Competency Levels Foundation Knowledgeable about the competency requirements.
- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed " Wipro is committed to creating an accessible, supportive, and inclusive workplace.
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Production Agent
1 week ago
Wipro Limited Toronto, CanadaToronto, Downtown Rail St · - DOP · **Job Description**: · **Role Purpose** · - The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs._ · **Do** · - **Support ...
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Product Owner with Talent Agent Experience
2 weeks ago
Breakdown Services, Ltd. Toronto, Canada**Who we are**: · **Breakdown Services/Actors Access** is the leading provider of Casting information in North America. As such we provide cutting edge software centered around the casting process including Auditions. Our clients are Actors, Casting Directors, Talent Representati ...
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Product Owner with Talent Agent Experience
3 weeks ago
Breakdown Services, Ltd. Toronto, Canada**Who we are**: · **Breakdown Services/Actors Access** is the leading provider of Casting information in North America. As such we provide cutting edge software centered around the casting process including Auditions. Our clients are Actors, Casting Directors, Talent Representati ...
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Production Agent- AML
6 days ago
Wipro Digital Operations and Platforms Toronto, ON, CanadaRole Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.DoSupport process by managing transactions as per required quality standardsFielding all inc ...
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Production Agent- AML
1 week ago
Wipro Digital Operations and Platforms Toronto, CanadaRole Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all ...
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Production Agent- AML
1 week ago
Wipro Digital Operations and Platforms toronto, CanadaRole Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all ...
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Golf Product Listing Agent
3 weeks ago
Global Value Commerce Mississauga, Canada**Who We Are**: · Worldwide Golf is a privately owned, specialty golf retail & e-commerce company that owns and operates (Canada) and other growing e-commerce golf brands. The Worldwide Golf family includes other well-renowned golf retail and e-commerce brands, such as: · The es ...
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VP - Agent de production (H/F)
3 weeks ago
Morningstar Credit Ratings, LLC Toronto, ON, CanadaAssistant Vice President, Production Design page is loaded Assistant Vice President, Production Design · Apply locations Toronto time type Full time posted on Posted 2 Days Ago job requisition id REQ About the role: · Morningstar DBRS' Editorial and Publishing team is looking f ...
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Account Manager
2 weeks ago
Dina Constantinou Insurance Agency Toronto, CanadaDo you like to win? Do you want a career in an industry that is essential and stable? Keep reading · The dynamic and resourceful person in this position, will work on a WINNING team in a stable industry and make a difference daily, by connecting with clients in order to provide t ...
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Insurance Account Representative for Desjardins
3 weeks ago
Dina Constantinou Insurance Agency Toronto, CanadaThe person in this position contacts and assists clients in order to sell property and casualty insurance products, as well as financial services, offered by the organization. · **Main responsibilities** · - Provide insurance and financial services to the immediate and surroundin ...
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Life Insurance and Living Benefits Sales
3 weeks ago
Charles Popowich Insurance Agency Toronto, CanadaAre you outgoing and customer-focused? Are you excited to help customers reach their insurance needs? If you answered yes to these questions, working for an Insurance agent may be the career for you We're looking for a motivated, sales-oriented individual who has a passion for th ...
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Life Insurance Sales and Service Representative
2 weeks ago
Charles Popowich Insurance Agency Toronto, Canada**Benefits**: · - Bonus based on performance · - Dental insurance · - Health insurance · - Opportunity for advancement · - Paid time off · Are you outgoing and customer-focused? Are you excited to help customers reach their insurance needs? If you answered yes to these questions, ...
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Life Insurance and Living Benefits Sales
1 week ago
Charles Popowich Insurance Agency Toronto, Canada**Benefits**: · - Bonus based on performance · - Dental insurance · - Health insurance · - Opportunity for advancement · - Paid time off · Are you outgoing and customer-focused? Are you excited to help customers reach their insurance needs? If you answered yes to these questions, ...
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Insurance Sales Representative
2 weeks ago
Charles Popowich Insurance Agency Toronto, CanadaAre you outgoing and customer-focused? Are you excited to help customers reach their insurance needs? If you answered yes to these questions, working for an Insurance agent may be the career for you We're looking for a motivated, sales-oriented individual who has a passion for th ...
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Insurance Sales Representative
3 weeks ago
Desjardins Ins. Co Toronto, CanadaAre you outgoing and customer-focused? Are you excited to help customers reach their insurance needs? If you answered yes to these questions, working for an Insurance agent may be the career for you We're looking for a motivated, sales-oriented individual who has a passion for th ...
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Insurance Sales Representative
1 week ago
Desjardins Ins. Co Toronto, CanadaAre you outgoing and customer-focused? Are you excited to help customers reach their insurance needs? If you answered yes to these questions, working for an Insurance agent may be the career for you We're looking for a motivated, sales-oriented individual who has a passion for th ...
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Insurance and Financial Services Representative
2 weeks ago
Charles Popowich Insurance Agency Toronto, CanadaCharles Popowich Desjardins Insurance Agency in Toronto ON is seeking outgoing, career oriented professionals to join our team. We are looking for one qualified person to handle both sales and service for our clientele. As a team member at Charles Popowich Insurance Agency Ltd yo ...
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Insurance Sales Representative
3 weeks ago
Desjardins Ins. Co Toronto, CanadauseAre you outgoing and customer-focused? Are you excited to help customers reach their insurance needs? If you answered yes to these questions, working for an Insurance agent may be the career for you We're looking for a motivated, sales-oriented individual who has a passion for ...
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Customer Service Representative
1 week ago
Richard Hall- Desjardins Insurance Agent Toronto, Canada**Insurance Account Representative** - Desjardins Agent Team Member** · **Location**: · Type: Full Time · **Position Overview**: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a Desjardins indepen ...
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Customer Account Representative
2 weeks ago
Charles Popowich Insurance Agency Toronto, CanadaAre you outgoing and customer-focused? Are you excited to help customers reach their insurance needs? If you answered yes to these questions, working for an Insurance agent may be the career for you We're looking for a motivated, sales-oriented individual who has a passion for th ...
Production Agent - Toronto, Canada - Wipro
Description
Role PurposeThe purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA's defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers' and clients' business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Team Leaders Performance review HR Hiring and employee engagement and retention Training Team Capability development Technical Lead Training, issue escalation/ resolution External Client Query Resolution Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Process KnowledgeBehavioral Competencies Collaborative working Problem solving and decision making Attention to Detail Execution Excellence Client (Internal) Centricity Effective Communication Deliver No.
Performance Parameter Measure 1. Process No.of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2.
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