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Case Manager
4 days ago
London Cross Cultural Learner Centre London, CanadaThe Cross Cultural Learner Centre is a non-profit organization, located in London, Ontario, that provides settlement services for newcomers to Canada. We are currently looking for a full-time, permanent **Case Manager **to join our team. · We are looking for someone with a deep u ...
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Disability Case Manager
6 days ago
Canada Life Assurance Company London, Canada**Job Description**: · We are looking for a **Disability Case Manager** · Are you looking for an environment where integrity, partnership, excellence and constant improvement are at the heart of your everyday life? In our organization, we believe in working collaboratively in a t ...
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Case Management Coordinator
1 day ago
Ministry of Children, Community and Social Services London, CanadaNote: This position is required to report to and work on site at the Child and Parent Resource Institute in London, Ontario. · **OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: We are committed to build a workforce that reflects the communities we serve ...
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Transitional Case Manager, Outreach
1 week ago
CMHA Thames Valley Addiction and Mental Health Services London, Canada**Transitional Case Manager, Outreach** · Full-Time, Permanent (Benefitted) · London, Ontario · **- Application Deadline: September 5, 2023 -** · We believe that everyone has the right to live with dignity, autonomy and independence in our community. · Our Case Management Program ...
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London Health Sciences Centre London, Canada**Posting Period**: · Open: February 22, 2023 · Deadline: February 28, 2023 · Non-Union · **Department Name**: · Occupational Health & Safety · Reporting to, and working under the direction of the Manager of Occupational Health, the Abilities Case Management Advisor (ACMA) develo ...
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London Health Sciences Centre London, Canada**Posting Period**: · Open: November 29, 2023 · Deadline: December 5, 2023 · Non-Union · **Department Name**: · Occupational Health & Safety · Reporting to, and working under the direction of the Manager of Occupational Health, the Abilities Case Management Advisor (ACMA) develop ...
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London Health Sciences Centre London, Canada**Posting Period**: · Open: February · Deadline: February · Non-Union · **Department Name**: · Occupational Health & Safety · Reporting to, and working under the direction of the Manager of Occupational Health, the Abilities Case Management Advisor (ACMA) develops, implements a ...
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Transitional Case Manager, Court and Justice
2 days ago
CMHA Thames Valley Addiction and Mental Health Services London, Canada**Transitional Case Manager, Court and Justice** · Full-Time, Contract (approximately 5.3 months) · London, Ontario · **- Application Deadline: March 27, 2023 -** · Working within a multi-disciplinary team framework the Transitional Case Manager performs duties and responsibiliti ...
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Transitional Case Manager, Court and Justice
1 week ago
CMHA Thames Valley Addiction and Mental Health Services London, Canada**Transitional Case Manager, Court and Justice Programs** · Full-Time, Contract (approximately 9 months) · London, Ontario**: · - Application Deadline: February 22, 2023 -** · Working within a multi-disciplinary team framework the Transitional Case Manager performs duties and res ...
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Transitional Case Manager, Court and Justice
6 days ago
CMHA Thames Valley Addiction and Mental Health Services London, Canada**Transitional Case Manager, Court and Justice Programs** · Full-Time, Permanent (Benefitted) · London, Ontario**: · - Application Deadline: February 2, 2023 -** · Working within a multi-disciplinary team framework the Transitional Case Manager performs duties and responsibilitie ...
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CMHA Thames Valley Addiction and Mental Health Services London, Canada**Transitional Case Manager, Court and Justice** · Full-Time, Contract (approximately 5 months) · London, Ontario · **- Application Deadline: April 25, 2023 -** · Working within a multi-disciplinary team framework the Transitional Case Manager performs duties and responsibilities ...
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Case Management Clinician
1 week ago
CMHA Thames Valley Addiction and Mental Health Services Woodstock, Canada**Case Management Clinician**: · - Classification: Case Management Clinician_ · Full-Time, Permanent · Multi-Site Accountability; Oxford Catchment Area**: · - Application Deadline: January 3, 2023 -** · We believe that everyone has the right to live with dignity, autonomy and ind ...
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Nurse Case Manager
2 days ago
Cencora London, Canada Full timeOur team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join ...
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Case Manager Coordinator
1 week ago
UNAVAILABLE London, ON, CanadaCARE AND BE CARED FOR – THIS IS YOUR HOME Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker, dietician, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? As ...
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Disability Case Manager
3 days ago
Canada Life London, CanadaJob Description · We are looking for a Disability Case Manager · Are you looking for an environment where integrity, partnership, excellence and constant improvement are at the heart of your everyday life? In our organization, we believe in working collaboratively in a team e ...
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Nurse Case Manager
1 week ago
Innomar Strategies London, Canada Full timeOur team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join ...
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Case Management Clinician, Oxford
1 week ago
CMHA Thames Valley Addiction and Mental Health Services Woodstock, Canada**Case Management Clinician** · - Classification: Case Management Clinician_ · 2 Full-Time, Contracts for up to 12 Months · Multi-Site Accountability; Oxford Catchment Area · **- Application Deadline: June 13, 2023 -** · We believe that everyone has the right to live with dignity ...
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Case Management Clinician, Oxford
1 day ago
CMHA Thames Valley Addiction and Mental Health Services Woodstock, Canada**Case Management Clinician** · - Classification: Case Management Clinician_ · Full-Time, Contract for up to 12 Months · Multi-Site Accountability; Oxford Catchment Area · **- Application Deadline: April 25, 2023 -** · We believe that everyone has the right to live with dignity, ...
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Customer Service Case Manager
6 days ago
CARFAX London, ON, CanadaJoin Team CARFAX as a Customer Care Manager · We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We help millions of consumers make more-informed decisions every day. We kno ...
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Full-Time Case Manager
1 week ago
ParaMed Home Health Care London, ON, Canada Full timeInternet service providers may also use other standard web-based technologies to analyze the movements of you while accessing the Website. These technologies help the Extendicare Group ascertain the effectiveness of product and service campaigns and marketing programs, allow the ...
Customer Service Case Manager - London, ON, Canada - CARFAX
Description
Join Team CARFAX as a Customer Care ManagerWe pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We help millions of consumers make more-informed decisions every day.
We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.
Our four-day week continues in Summer 2024The Customer Care Manager is responsible for strategic planning, metrics reporting, and resource allocation for inbound calls for the Dealer Business Unit, ensuring the application of best practices in customer service, process, and technology that will deliver exemplary service to our Dealer customers.
As a Customer Care Manager you will:Manage Call Center operations to ensure achievement of service and efficiency goals by tracking inbound call volume and hold times; reporting Call Center metrics; and proposing action plans to improve operating methods, efficiencies, and customer service.
Guide and direct Dealer Support Specialist while also providing efficient and timely scheduling, training and development, coaching, and performance management to maintain employee morale and development while achieving Call Center goals and metrics.
Assist Dealers customers and Dealer Support Specialist by serving as an escalation point for complex and sensitive Dealer services and relieving call volume peaks by picking up Dealer calls and cases from the queues.
Implement and monitor protocols to ensure compliance with our policies and procedures.A Bachelor's degree is preferred
Ability to report to the London office 4x per week and travel to the Virginia corporate office as needed
Minimum 5 years of experience in motivating or leading a call center team required
Team player, flexible and thrive in a fast-paced environment
Creative thinker that can build flexibility in a call center environment
Proficiency in MS Office including Excel, PowerPoint, and Word
A working knowledge of Salesforce and Five9 Phone systems is strongly preferred
Experience in managing remote and International employees
Experience in using and implementing "AI" technology in a call center environment
Competitive compensation, benefits and generous time-off policies
~4-Day summer work weeks and a winter holiday break
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Customer Service Case Manager professionals in London
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Gurpreet Virk
ITIL Certified Professional
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saba tabassum
Canadian diabetic educator ,licensed pharmacist
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ISHMAM TAHMID Spandan
Proposal Manager
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Christine Eggett
Cashier
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Sethu Sabu
Qa tester
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temitope soewu
Customer service Representative