- Accountable for marketing campaign execution excellence; provide day-to-day leadership to marketing operations teams; lead the continuous improvement across people, processes, and technology to reduce manual work, increase delivery predictability, improve quality, increase client satisfaction, measure, and report on the operational health of the account to internal and external stakeholders
- Owns and drives incident management, engaging appropriate resources as needed to drive resolution
- Manage team structure, role responsibilities, and role assignments in partnership with the stakeholders from client teams and customer engagement practice owner
- Proactively lead initiatives to innovate, develop, and implement best practices, standards, and methodologies in support of end-to-end in support of execution and operational excellence
- Actively manage day-to-day aspects of running the campaign operations for the client. This Team will include salesforce marketing cloud developers, salesforce marketing cloud architects, CDP developers, QA analysts, and business analysts who run, support, monitor, and enhance the platform for marketing efforts
- Manages all operational metrics and KPIs and ensures they are captured, tracked, and reported upon per client SLA commitments and contractual obligations
- Works collaboratively with client stakeholders to define and align the critical data points, KPIs, and reporting needs, ensuring transparency and accountability in campaign performance measurement
- Own solution documentation, including core system documentation and operational escalation processes, ensuring accuracy and completeness
- Escalate critical client issues to leadership to ensure timely resolution
- Act as a mentor and coach to client and internal Delivery teams as needed
- Oversee and implement continual operational excellence initiatives, both corporate-driven as well as account-based
- 5+ years of service delivery experience in implementing and maintaining real-time, high-volume omnichannel marketing systems, leading high-performing, globally distributed delivery teams
- Marketing operations management experience in marketing technology (CRM/email/marketing operations/media operations) leveraging capabilities like Salesforce Marketing Cloud, Tealium, Redpoint, Klaviyo, Segment, etc
- Excellent project management skills with the ability to multi-task and work well under pressure
- Demonstrated experience in root cause analysis of complex technology solutions
- Demonstrated experience in defining and implementing tools and processes to improve platform operations
- Strong team player with a service-oriented attitude toward external and internal audiences
- Systems development project life cycle experience including, but not limited to, requirements gathering, writing functional specifications, working with technical developers to convey the business requirements, testing/sign-off, and post-implementation support
- Strong experience in engagements that span tracks of work, including User Experience, Technology, Project Management, Business Analysis, Systems Integration, Migration, and Infrastructure
- A mature understanding of the services industry and the role of operations in driving P&L improvements
- Excellent people management skills within a highly matrixed and geographically dispersed teamExperience leading critical initiatives against strict timelines and multiple priorities
- Experience working consultative with clients and serving as a key advisor and partner
- Strong executive presence, demonstrated history of working with clients or internal business partners at mid to senior levels (, Managers, Directors, Sr. Directors)
- Ability to gain knowledge related to the client's industry and the current business environment and incorporate this knowledge into the overall solution and operational processes
- Focused experience in the healthcare/pharma verticals are an asset
- Experience in an agency setting
- Comfort with and enthusiasm for integrating AI into your work #LI-Hybrid#LI-RK1
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Delivery Lead
Found in: beBee S2 CA - 6 days ago
Robots and Pencils Toronto, Canada Full timeCompany Description · WE EMBRACE A TALENT-LED CULTURE · Our work is driven by our team's desire to be pioneers. · In 2009, we created Robots & Pencils with the then-contrarian view that mobile would be more transformative than the Internet. Turns out we were right. · Today, our t ...
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Senior Delivery Lead
Found in: Appcast CA C2 A - 1 day ago
Air Tek Inc Toronto, CanadaAir-tek is a Canadian-based software company focused on modernizing the airline industry and dealing with its most essential and valuable issues. · Our diverse team is helping to automate the most critical operations processes within airlines to ensure that millions of passengers ...
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Technical Delivery Lead
Found in: Jooble CA O C2 - 1 day ago
Capco Toronto, ON, CanadaTechnical Delivery Lead · Capco – The Future. Now. · Capco is a distinctly and positively different place to work. Much more than consultants, we are active participants in the global financial services industry. Our passionate business and technology professionals enjoy a uniq ...
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Technology Delivery Lead
Found in: Appcast CA C2 A - 1 day ago
Tata Consultancy Services Toronto, CanadaTCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity ...
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Agile Delivery Lead
Found in: Appcast CA C2 Glassdoor - 19 hours ago
Workday Toronto, CanadaIndividually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. · The Agile Delivery Leader role supports adoption of and alignment to these approaches, developing and contin ...
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Technology Delivery Lead
Found in: Jooble CA O L C2 - 1 day ago
Tata Consultancy Services Toronto, ON, CanadaTCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity ...
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Delivery Lead/Scrum Master
Found in: Talent CA C2 - 4 days ago
SearchLabs Toronto, CanadaThis is a remote position. · Delivery Lead/Scrum Master · Our client is a dynamic financial startup focused on delivering innovative solutions to empower individuals and businesses. Our mission is to revolutionize the banking experience through cutting-edge technology and a cust ...
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Delivery Lead/Scrum Master
Found in: Talent CA C2 - 4 days ago
SearchLabs Toronto, CanadaJob Description · This is a remote position. · Delivery Lead/Scrum Master · Our client is a dynamic financial startup focused on delivering innovative solutions to empower individuals and businesses. Our mission is to revolutionize the banking experience through cutting-edge tec ...
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Sr Agile Delivery Lead
Found in: beBee S2 CA - 6 days ago
RBC - Royal Bank Toronto, Canada Full timeJob Summary · Job Description · What is the Opportunity? · In support of RBC's journey towards an agile organization Tech Infrastructure Agile Transformation serves as a catalyst for Agile Adoption and maturity in TI. Enabling strategic priorities by mobilizing and supporting tr ...
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Delivery Lead
Found in: Appcast CA C2 A - 1 day ago
Pizza Hut Canada Greater Toronto Area, CanadaAs a critical thinker with a growth mindset, the Delivery Lead will be responsible for overseeing various operational projects, with a focus on delivery aggregator management, restaurant technology, and customer experience management. The ideal candidate will possess strong analy ...
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Actuarial Delivery Group Lead Associate-Retirement and/or Health and Benefits – Hybrid
Found in: Talent CA C2 - 3 days ago
WTW Toronto, Canada Full timeDo you want to be part of a strategic team focused on innovation and excellence? Are you looking to develop your skills with opportunities for career growth? Do you want to be part of a diverse team where everyone is heard, respected, and valued? Look no further...WTW is the plac ...
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Mandate : Lead IT Project Manager (ID607)
Found in: Zoho Direct Apply - 1 day ago
M3C Recrutement Inc. Toronto, CanadaM3C is looking for a Lead IT Project Manager (ID607) for a mandate of 24 months in the Toronto area. The Lead Project Manager is a client facing role responsible for overseeing the planning and implementation of the entire SAP to JDE conversion project in 3 sites. · The responsib ...
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Mandate : Lead Project Manager (ID607)
Found in: Zoho Direct Apply - 1 day ago
M3C Recrutement Inc. Toronto, CanadaM3C is looking for a Lead Project Manager (ID607) for a mandate of 24 months in the Toronto area. The Lead Project Manager is a client facing role responsible for overseeing the planning and implementation of the entire SAP to JDE conversion project in 3 sites. · The responsibili ...
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Mandate : Lead Project Manager (ID607)
Found in: Zoho Direct Apply - 2 days ago
M3C Recrutement Inc. Toronto, CanadaM3C is looking for a Lead Project Manager (ID607) for a mandate of 24 months in the Toronto area. The Lead Project Manager is a client facing role responsible for overseeing the planning and implementation of the entire SAP to JDE conversion project in 3 sites. · The responsibili ...
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Business Analyst
Found in: Zoho Direct Apply - 3 days ago
Recrute Action Toronto, CanadaBusiness Analyst · Are you looking for a stimulating and dynamic job? Would you like to be part of a team that believes in your potential and part of a great company that will help you advance in your career? This is the job for you We are currently looking for a Business Analyst ...
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Print and Mail Assistant
Found in: Zoho Direct Apply - 2 days ago
Recrute Action Toronto, CanadaPrint and Mail Assistant · Are you looking for a stimulating and dynamic job? Would you like to be part of a team that believes in your potential and part of a great company that will help you advance in your career? This is the job for you We are currently looking for a Print an ...
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RQ07358 - Systems Testing/QA Specialist - Intermediate
Found in: Zoho Direct Apply - 3 days ago
Maarut Inc Toronto, CanadaSCOPE: · Contribute towards testing activities for the delivery and product management life cycle of the CDT project. The resource will be responsible for the following activities: · Assist in the development of test strategy, preparation of test cases / scenarios, test scripts, ...
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RQ07376 - Solutions Designer - Senior
Found in: Zoho Direct Apply - 2 days ago
Maarut Inc Toronto, CanadaResponsibilities: · Undertakes the design of hosting technology solutions based on the client?s service specifications, standards, policies, best practices and cost models, in order to meet client application business requirement and project/initiative deliverables. · General S ...
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RQ07377 - Solutions Designer - Senior
Found in: Zoho Direct Apply - 2 days ago
Maarut Inc Toronto, CanadaResponsibilities: · Undertakes the design of hosting technology solutions based on the client's service specifications, standards, policies, best practices and cost models, in order to meet client application business requirement and project/initiative deliverables. · General S ...
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RQ07412 - Business Analyst - Senior
Found in: Zoho Direct Apply - 3 days ago
Maarut Inc Toronto, CanadaDescription: · Leads business analysis efforts for systems utilizing Software as a Service (SaaS) solutions in Identity and Access Management, such as Okta, to assess clients' business challenges and opportunities related to identity and access management. · Facilitates sessions ...
Solution Delivery Lead - Toronto, Canada - Klick
Description
Solution Delivery Lead - Campaigns
Toronto, OntarioTechnology – Technology /Full-Time /Hybrid About Klick Health Meet a different kind of workplace. Klick Health is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since 1997. And we're still growing fast, even after two decades. What does that mean for you? As Klick experiences exponential growth year-over-year, so do the people who help make it happen. Because we're constantly evolving and changing, we invest in talent early and often, to develop future leaders at all levels. We're one of the country's Top 10 Great Workplaces, 10 Most Inspiring Cultures, Best Workplace for Innovators, Best Managed, and Fastest Growing. We know that career paths are seldom simple and straightforward. And that's an asset. If you feel like you'd be a good fit for this role, we encourage you to apply and take the first steps to starting your career journey at KlickWe're on the lookout for a Campaign Solution Delivery Lead to join our Technology team. The ideal candidate possesses current knowledge of the Digital Solutions Landscape and has a track record of delivering enterprise-scale solutions in Marketing Technology, including CRM, Email, and Marketing Ops. Their background includes Marketing Operational Management, specifically with enterprise-level Customer Data Platforms (CDP) and/or marketing automation offer a distinctive combination of business and technical expertise, collaborating effectively with client account teams, architects, developers, data stewards, and marketing automation platform administrators. This collaboration aims to define a comprehensive vision and roadmap for achieving operational excellence, and the candidate has the practical experience to turn this vision into reality.Responsibilities
Experience