- The Manager of National Accounts is responsible to oversee and grow the company's relationships for a group of Multi-Unit chain accounts. This includes customer relationship management, strategic planning and sales growth, and the effective coordination with various departments to ensure a high level of customer satisfaction and profitability.
- Develop and maintain strong, long-term relationships with key accounts.
- Manage a group of key accounts, and monitor performance levels to maximize profitability and ensure customer satisfaction.
- Lead and mentor a high performing team of Account Managers and Administrators for assigned group of key accounts to achieve team and individual goals.
- Gather market knowledge, identify market opportunities, and develop effective strategies to grow profitability share for accounts.
- Collaborate with stakeholders within the client organizations to propose and secure new account agreements.
- Negotiate long-term contracts to preserve the critical areas of our base contracts, to ensure maximum revenue and profitability of new agreements including terms and conditions to minimize company risk.
- Analyze sales and receivables data to identify issues and understand areas for improvement.
- Develop and maintain strong cross-functional relationships with departments including Marketing, Warehousing, Finance, Logistics, and Customer Relations.
- Maintain ongoing knowledge of distribution trends through various forms of media.
- Develop specific boardroom presentations to identify needs and solutions.
- Anticipate customer needs and expectations, and address with a sense of urgency in a timely manner to ensure positive results and service outcomes.
- Other duties as assigned.
- Post-secondary education in business, marketing, or a related field.
- Minimum 8 years of progressive experience in Sales, Marketing, and Customer Service, along with 5 years experience in a leadership role.
- Excellent verbal and written communication, decision-making, and problem solving skills.
- Strong sales, negotiation, relationship building, and closing skills and techniques.
- Strong coaching and mentoring skills to manage the effective performance of direct reports.
- Must possess working knowledge of financial systems including income statements, budgets and modeling.
- Ability to analyze data and develop strategic plans based on insights.
- Strong time-management skills and the ability to work independently with a sense of urgency.
- Experience in additional functional areas within areas including Customer Service, Accounts Receivables, preferred.
- Good understanding of inventory forecasting and management systems, including pull-through programs and general logistics concepts preferred.
- High level of customer focus and attention to details.
- Demonstrated ability to manage and maintain strong relationships to drive sales.
- Strong proficiency using MS Office applications, including Excel, Outlook, Word, and PowerPoint.
- Results-orientated, and emphasizes safety and quality in all aspects of work.
- Knowledge of Flanagan Foodservice customer segments and distribution practices preferred.
- Solid technical, analytical, and creative abilities.
- Demonstrated ability to work in a collaborative environment, building strong cross-functional relationships at all levels of the organization.
- Class G Driver's license and the use of a personal vehicle for work related travel.
- Competitive compensation package
- Pension and RRSP plans
- Profit Sharing Program
- Comprehensive Flexible Benefits
- Paid Personal Days and Your Birthday
- Annual Health & Wellness Benefit
- Family oriented culture
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Manager of National Accounts - Kitchener, Canada - Flanagan Foodservice
Description
Summary:
Key Responsibilities:
Qualifications:
Benefits:
Be part of the legacy.
All employees of Flanagan Foodservice must demonstrate adherence to all HACCP and Food Handling practices as well as all Company's policies and procedures.
