Supervisor Technical Services - Ottawa, Canada - Best Theratronics Ltd.

Best Theratronics Ltd.

Verified Company

Ottawa, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

413 March Road
Ottawa, Ontario

Canada K2K 0E4

Tel:

Supervisor, Technical Services

KEY RESPONSIBILITIES:

Manage Technical Services schedule to include all in house and contractor service technicians.
Coordinate monthly PM runs and assign jobs to field service technicians; optimize the I&S

(installation & Service group) schedule by maximizing the number of jobs in a geographical area.

Manage training matrix, assist training coordinator with monthly updates; ensure all staff has necessary training before their certifications expires.
Coordinate all rigging activities to include hire of rigging companies for all EBTS and SCI new installations, disposals and relocations and manage payment of all rigging invoices.
Schedule all qualified technicians from sister companies in liaison with their service coordinator.
Assist Customer Service on conference calls for all EBTS and SCI new installations, disposals and relocations.
Provide daily back up support for 24/7 technical support access line (Gammacell, Raycell and

EBTS). Provide point of contact for vendor registrations (Vendormate, Reptrax etc.).

Respond to all caller inquiries with efficiency and appropriate urgency.
Desirable perform maintenance and repair of Best Theratronics products worldwide and troubleshoot and diagnose technical problems onsite and over the phone.
Preparation of detailed service reports and complete documentation in accordance with SOP's and regulatory requirements.
Other duties as assigned

SKILLS AND QUALIFICATIONS:

Must have completed a recognized Electrical/Mechanical technologist diploma and/or completion of a trade's apprenticeship program or have significant experience and knowledge of the product lines. Alternative training/certifications will be considered. Work experience in similar position a bonus.
Customer service skills & problem solving a must, able to multitask and adapt to change with mínimal notice.
Must communicate effectively both orally and in writing; adaptability and the ability to deal with tight deadlines.
Communicate effectively with end users, riggers, regulatory and security representatives to co

- ordinate training & service.

Communicate effectively and manage relationships with inspectors from nuclear, medical device

& healthcare regulatory agencies a must. Certification as a Nuclear Energy Worker and RadiationSafety protection desirable.

Must be able to perform electrical/mechanical trouble shooting and possess improvisation skills with technical equipment.
Willing to travel occasionally; must be available days, evenings and weekends.
Must be able to work independently.
Basic computer skills in MS Work and Excel; intermediate data entry/keyboarding skills.
Read and understand mechanical drawings, electrical schematics, wire and diagnose electrical equipment.
Work with customers to coordinate all service work and training. Manage relationships with various inspectors from nuclear, medical devices and healthcare regulatory agencies.
Experience in X-Ray equipment and repair would by highly desirable.
Must be fluent in English; fluency in French desirable.

Salary:
$30.00-$43.68 per hour

Benefits: