Helpline Counsellor - Calgary, Canada - FearIsNotLove

FearIsNotLove

Verified Company

Calgary, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Full time

Description

SALARY:
CAD 27.39 HOURLY

PUBLISHED: FEBRUARY 12, 2024

EXPIRY: MARCH 13, 202
ONSITE
CALGARY, ALBERTA
FULL TIME
SOCIAL SERVICES

Summary:

Helpline Counsellor

Description:

Neglect, violence and abuse are life-altering, terrorizing behaviours.

This is why we became FearIsNotLove. These four words capture perhaps the most important thing you need to know about us. It's who we are. And it's what we stand for. We believe that every human has the right to live free of fearand feel safe, respected, supported and loved.

Our goal is to help people to have violence-free lives, to live without fear, and get to the ultimate outcome - love.

It's what we all want and need.

We are looking for people who want to be part of changing the conversation about domestic violence and abuse. We have evolved from our beginnings as the Calgary Women's Emergency Shelter.

FearIsNotLove creates safe spaces. We listen, we support, we encourage and we are judgement-free. We are relentless in our commitment to our clients, our communities and each other. We believe change is possible.

At our core is an uncompromising commitment to our team of talented people who believe in our mission.

We believe that when people feel empowered and safe, they are able to move forward with the best decisions for them and their family.

We are looking for a permanent, full-time Helpline Counsellor to work in our Shelter Program. This is a union position working 35 hours per week Monday to Friday from 3:00pm to 11:00pm.
As a Helpline Counsellor, telephone skills are you're biggest asset. You will provide telephone crisis counselling, assessment, and intervention to assist women who are fleeing family violence. How you sound on the phone will help clients feel safe and validated.

WHAT YOU'LL BE DOING

As the first point of contact with our agency you will need to quickly gain a vast knowledge of the organization.

You will provide information regarding family violence and abuse, and related programs and services both internal and external to the agency.

You will respond effectively to all requests for admission, assessing the service needs of those seeking assistance, referring to other agencies as required, and arranging intake procedures through the Helpline.

You will ensure residents feel safe at all times by screening calls, and using the electronic security systems that monitor the entrances to the Shelter.

By joining our team, you are joining a diverse culture that embraces the differences among us.

Being open and willing to hear and listen to others is one of the biggest assets you can bring to our team.

WHAT YOU BRING TO OUR MISSION

B.S.W. or B.A. in Social Sciences.
A minimum of two (2) years' previous experience in any of the following areas is required: domestic violence, Children's Services, homelessness or addictions/mental health issues.
Knowledge of resources available with regards to men's wellness.
Experience working with men in crisis considered an asset.
Previous experience working within Scott Miller's Feedback Informed Treatment is an asset.
Discretion, tact and ability to maintain confidential information.
Selfmotivated with strong selfmanagement ability is essential.
Team work philosophy of collaboration and cooperation is required as it is necessary to coordinate the involvement of other colleagues on the team and throughout the agency.
Strong communication skills (oral and written) in English. A second language would be an asset.
Demonstrated effective and engaging interpersonal skills.
Strong organizational skills with strengths in prioritization and efficiencies.
Able to multitask and adapt to various situations.
Keen attention to detail and strong work ethic.
Previous experience with administrative duties.
Counsellors must be comfortable with clientcentred approaches and who are familiar with the responsebased approach (Dr. Allan Wade and Dr. Linda Coates) and Feedback Informed Treatment (Dr. Scott Miller).

IMPORTANT DETAILS YOU NEED TO KNOW

Ongoing training and development are a required condition of this position.
A criminal records search and an intervention record check are conditions of employment.
If eligible for registration with a professional body, registration must be current.
In accordance with Canadian immigration requirements, priority will be given to Canadian citizens and permanent residents of Canada.
Effective January 1, 2022 being fully vaccinated against Covid19 is a condition of employment.
This is a unionized position.

CLOSE DATE:
This position will remain open until filled.

We regret that we are unable to accept telephone inquiries.

Job Types:
Full-time, Permanent

Salary:
From $27.39 per hour

Work Location:
In person