Jobs

    Project Manager-ServiceNow - Canada - Engage ESM, an Eviden Business

    Engage ESM, an Eviden Business
    Engage ESM, an Eviden Business Canada

    3 days ago

    Default job background
    Technology / Internet
    Description

    Job Overview:

    · Summary of Position

    · position offers the opportunity to work on high-level clients and learning from a skilled team while focused on driving growth, onboarding, and collaboration experiences.

    Travel Requirements

    • None.
    • Only if client requested and it ́s approved by Manager.

    Eligibility Requirements

    • CAD citizen, PR

    Your Life at Eviden as an Engagement Manager or Engagement Director:

    We are a team of professionals who care about the quality of our work and are globally recognized by best-in-class CSAT.

    You will be responsible for leading Canadian and global projects and/or programs, primarily for Fortune 500 companies.

    As an Engagement manager or Director, you will be responsible for your customer end to end: delivery, P&L, customer relationship and advisory.

    We offer a unique working environment – a blend of professionalism and a unique company culture. We are growing, which will create opportunities for you based on your talents and aspirations.

    What will make you successful:

    • Business acumen: ability to understand the business side of technology and advise customers.
    • Customer focus & consulting mindset: act a trusted advisor to the customers we serve.
    • Strong foundational knowledge of ServiceNow: with ability to explain business implications of ServiceNow platform.
    • Tools & Methodologies: good working knowledge of Agile, SCRUM, SAFe, PMP, Prince 2.
    • People: mentor more junior team members, act as a role model, be inspiring to others.
    • Team player: work collaboratively with different parts of our organization.

    Your Expertise:

    • Education: bachelor's degree in business, or related field. MBA preferred.
    • Years of Experience: 5+ years of program management experience delivering end-user facing products and services.

    Minimum Required Skills

    • Ability to wear many hats and learn quickly, and the collaborative leadership skills to lead a change in direction when needed.
    • Innate curiosity and ability to thrive in ambiguous and rapidly changing startup environment. Self-starters and innovators with a positive, collaborative can-do attitude and bias for action are very welcome.
    • Strong project management, leadership, dependency management and cross-group collaboration skills with a track record of managing complex projects with many partners.
    • Experience across the entire product lifecycle - from project inception to ship and the know-how required to lead your crew to realize your vision.
    • Strong affinity and experience in user-centered design, UX design and innovating on behalf of the customer is required.
    • Excellent written and verbal communication & presentation skills through all levels of the organization, technical and non-technical
    • Solid understanding of web and mobile technologies, service operations at scale, and general ability to ramp up and go deep in new technical areas
    • Great problem-solving skills and ability to think strategically and analytically to define and track success metrics for your areas
    • Mix of product thinking, technical depth, user-centric design, analytics, cross-team collaboration, and external customer engagement.

    Preferred Skills: SN knowledge

    Certifications

    • Scrum.
    • PMP
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