Customer Service Support Summer Student - Edmonton, Canada - City of Edmonton

City of Edmonton

Verified Company

Edmonton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Number:48683**- 1 temporary full-time position for 4 months intended specifically for students currently enrolled in a post-secondary institution, commencing in May 2024_

Increasing the City of Edmonton's livability, the Animal Care & Control Centre looks out for everyone's safety, including animals on the streets.

In this role, you will help lost or stray pets in need. The work environment will have multiple competing priorities and elements to address with restricted timeliness.

Animal Care & Control requires a courteous and professional individual who can provide exceptional customer service and educate the public about responsible pet ownership.

As a part of the team, you will:

Act as the first point of contact at the front counter for animal intake, release, trap rentals and pet licensing
Educate the public on responsible pet ownership practices including compliance with Municipal Bylaws and Provincial Acts
Create and maintain Pet License accounts using POSSE
Intake stray animals and record all necessary information in Shelter Buddy
Release animals back to owners, ensuring all information is documented accurately and mitigate risks of fraudulent claims of ownership
Work in collaboration with Animal Control Officers to impose the fines and fees for stray pets
Process payment transactions for pet licenses, animal release, fines, trap deposits and donations
Count, reconcile and deposit funds collected and prepare daily bank deposits
Maintain public waiting areas shared workspaces and common areas
Perform other related duties as required

Qualifications:

Current enrollment fulltime at a postsecondary institution, preference given to those in an animal science, animal health technology, veterinary medical assistant or related postsecondary certificate, diploma, or degree program
Experience dealing with customers in difficult situations with tact and compassion is needed; excellent customer service, confidentiality, conflict resolution and interpersonal skills are essential
Experience handling and being around cats, dogs and other animals

Assets

Experience using or referencing Payment Card Industry Compliance Standard (PCI)
Experience using or referencing Shelter Buddy and iNovah

Skills Required for Success

Knowledge of the Animal Licensing and Control Bylaw 1314
Knowledge of the Freedom of Information and Protection of Privacy Act (FOIP)
Proven attention to detail to accurately enter data into systems
Excellent oral and written communication skills
Excellent time management and organization skills
Excellent customer service skills
Confidence to work independently and with a team
A commitment to service excellence
Commitment to a culture of inclusion and understanding
Alignment to our Cultural Commitments
Alignment to our Leadership Competencies

Conditions of Employment:

Must arrange own transportation to work; public transportation to the Animal Care and Control Centre is limited
Hire is dependent upon a Criminal Record Check satisfactory to the City of Edmonton

Additional Details:

Hours of Work: 40 hours per week

NOTE:

Animal Care and Control Facility is open 6 days a week, 10 am - 6:30 pm Monday - Saturday.

Weekend work will be required.

Salary:
$ Hourly)

Talent Diversity Consultant:
JY/JR

The weekly hours of work for this position are currently under review and may change at a future time.

Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.

The City of Edmonton is committed to inclusive, respectful and equitable workplaces that represent the communities we serve.

We continuously improve our systems, policies and practices to remove barriers and ensure our employees, in all their diversity, can succeed.

We value applicants with a diverse range of skills, experiences and competencies, and encourage you to apply.

To learn more, see the Art of Inclusion:
Our Diversity and Inclusion Framework and Indigenous Framework.

Classification Title:
Student Administrative

Posting Date:
Feb 13, 2024

Closing Date:
Feb 28, :59:00 PM (MST)

Number of Openings (up to): - Student Position Full-time

Union:
CSU 52

Department:
Community Standards and Neighbourhoods

Work Location(s): Animal Care and Control Centre, Street Edmonton T5V 0B2