Trainer - North York, Canada - Gatestone & Co. Inc

Gatestone & Co. Inc

Verified Company

North York, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

SUMMARY:

KEY ACCOUNTABILITIES:

Deliver internal training courses based on corporate training material to classes of varying size (up to 40 at a time during peak ramps)
Develop training curriculum, aids and materials for instruction to enhance knowledge of current practices related to the business
Deliver and assess client, regulatory and corporate testing
Attend regular client calls for updates to material and make recommendations to improve the current curriculum
Travel to client location as required for detailed training on new products and initiatives
Travel to other locations to provide backup support for other trainers on the program during vacations or large ramp periods
Support newly trained staff during nesting period providing coaching and performance assessments prior to assignment to production
Maintain tracking of training statistics including graduation rates, attrition during training and recruiting success
Provide regular feedback to leadership and recruiting team regarding the hiring profile for the department
Attend training workshops as required to improve abilities in adult learning
Assist with employee engagement and participate in the planning and coordination of company events and activities and provide feedback to the employee engagement officer to improve morale and retention
Administer reeducation as needed
Positively influence the actions and accountability of a group of people; setting the tone and expectations for others
Provide additional support to recruiting and operations during reduced training times
Attend regular calibration calls with full understanding and ability to administer a Quality monitoring program as a Quality Analyst when training classes are not in session
Take Customer Support and Tech Support calls as required which may include phone time during peak call volume times or low training times
Other duties as required

CORE COMPETENCIES & ATTRIBUTES:

Bilingual with complete oral and written proficiency in French and EnglishAn analytical thinker, able to synthesize complex or diverse information, collect and research data, use intuition and experience to complement data
Ability to think creatively and adapt to different learning styles to ensure the greatest success and comprehension of the client material
Ability to receive feedback as well as take initiative, volunteer readily, undertake selfdevelopment activities, seek increased responsibilities, and offers help when neededExcellent people skills including a successful track record in effectively communicating with other areas in understanding processes as communicated and outlined
Positive attitude in a fastpaced, everchanging and demanding environmentEffective time management and multitasking abilities
Effective communication skills with colleagues and management: verbal, written and listening
Punctual is consistently at work and on time, ensures work responsibilities are covered when absent

EXPERIENCE & QUALIFICATIONS:

Proficient with Microsoft Office
Commitment to improving the skill set of employees
Bilingual

As a Gatestone Team Member, You'll Enjoy

Performancebased bonus opportunities
Supportive leadership and coaches
Ongoing training to be the best that you can be in your job
Leadership development programs to prep you for career growth opportunities (Gatestone loves to promote from within)
Employee discounts to local stores and services
Extra bonus opportunities through our Employee Referral Program

Who We Are

Have a look at some of our corporate YouTube content, and please keep in mind that these videos were captured prior to COVID-19.
We are an accessible workplace.

Individual accommodation shall be provided for applicants with disabilities who meet the required qualifications. Please advise us at any time during the recruitment process_

SOMMAIRE:

RESPONSABILITÉS CLÉS:

Offrir des cours de formation internes basés sur du matériel de formation d'entreprise à des classes de taille variable (jusqu'à 40 à la fois pendant les heures de pointe)
Développer un programme de formation et du matériel d'instruction pour améliorer la connaissance des pratiques actuelles liées à l'entreprise
Fournir et évaluer les tests clients, réglementaires et d'entreprise
Assister aux appels réguliers des clients pour les mises à jour du matériel et faire des recommandations pour améliorer le programme actuel
Se rendre chez le client, au besoin, pour une formation détaillée sur les nouveaux produits et initiatives
Se déplacer vers d'autres endroits pour fournir un soutien de secours aux autres formateurs du programme pendant les vacances ou les longues périodes de rampe
Soutenir le personnel nouvellement formé pendant la période de formation en fournissant un encadrement et des évaluations de performance avant l'affectation à la production
Maintenir le suivi des statistiques