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    Bilingual Client Service Representative - Montréal, QC, Canada - Moneris Solutions Corporation

    Moneris Solutions Corporation
    Moneris Solutions Corporation Montréal, QC, Canada

    1 week ago

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    Description
    Bilingual Customer Service Representative (Montreal Hybrid) page is loaded Bilingual Customer Service Representative (Montreal Hybrid)
    Apply remote type Hybrid locations Montreal time type Full time posted on Posted 2 Days Ago job requisition id JR103970 L'opportunité - Votre carrière à Moneris
    Vous serez responsable d'offrir l'excellence du service à la clientèle aux commerçants de Moneris et de fournir un dépannage et un soutien technique détaillés pour les points de vente, ainsi qu'un soutien financier détaillé pour les besoins de traitement quotidiens des clients. Vous serez également responsable de soutenir les objectifs globaux de service à la clientèle fixés par le service, en offrant des conseils supplémentaires, y compris la vente croisée de produits et de services.
    Emplacement: Vous travaillerez dans un mode de travail hybride à partir de notre bureau de Montréal (présentement 2 jours par semaine au bureau et 3 jours en télétravail).
    Adresse: 7350 Rte Transcanadienne, Saint-Laurent, QC H4T 1A3
    Vous relèverez du Responsable d'équipe, service à la clientèle
    ~ La formation rémunérée d'une durée de 10 semaines débutera en mai 2024. Les candidat(e)s retenu(e)s doivent être disponibles pour toute la durée de la formation**

    Fournir un soutien technique à nos clients commerçants par téléphone
    Promouvoir nos produits et services auprès de nos commerçants, identifier les opportunités de vente croisée et de vente incitative et envoyer les pistes par les canaux appropriés.
    Recueillir et documenter avec précision les informations fournies par les commerçants, tout en utilisant des techniques efficaces de résolution des problèmes afin de fournir une première réponse cohérente aux demandes de service téléphonique et aux questions techniques.
    Responsable de l'atteinte des objectifs individuels qui contribuent aux objectifs généraux de l'entreprise, y compris, mais sans s'y limiter, les objectifs de productivité, les objectifs d'assurance de la qualité, les objectifs de conformité, les objectifs d'absentéisme, les objectifs d'adhésion (ajout de la voix du client - sondages auprès des clients)
    1+ ans d'expérience dans le domaine du service à la clientèle ou support technique, de préférence dans un centre d'appels.
    ~ Maîtrise de l'anglais et du français (lu, écrit et parlé).
    ~ Capacité à travailler selon différents horaires, y compris les soirs, les week-ends et les jours fériés.

    REER avec contribution de l'employeur et régime de retraite à cotisations déterminées
    Programmes et ressources d'apprentissage et de perfectionnement, y compris un accès gratuit illimité à LinkedIn Learning, Coursera, et programme d'aide à la formation
    We all know that it feels good to help someone. As a Customer Experience (CEx) representative, you provide Customer Service Excellence to Moneris merchants and provide detailed technical POS troubleshooting and support, detailed financial support for customer's daily processing needs. You meet overall customer service targets set by the department, offering additional advice up to and including cross-sell products and services.
    Location: You will be based in our Montreal Office and will work in a Hybrid model (Currently 2 days in office and 3 days from home).
    Reporting Relationship : You will report to the Team Lead, Customer Service
    Paid training will start in May 2024. Selected candidates must be available to attend the full 10 weeks training.
    Provide technical support to merchant clients over the phone
    Promote our products and services to our merchants, and identifying cross-sell/up-sell opportunities and sending leads through appropriate channels
    Collect and document information from merchants, while using problem solving techniques to provide consistent first response to inbound telephone service requests and technical inquiries
    Achieve individual targets that contribute to goals including productivity targets, quality assurance targets, compliance targets, absenteeism targets, sign-on targets (addition of voice of the customer – customer surveys)
    1+ years of customer service experience in a contact centre environment
    ~ Prior experience providing technical support
    ~ Fluent in French and English (reading, writing and verbal)
    ~ Experience with computer functionality, software and hardware [routers/modems/etc.]
    ~ Work on different shifts including evenings, weekends and holidays.

    Comprehensive Total Rewards Program including bonuses and flexible benefits plans starting from Day 1
    RRSP matching & defined contribution pension plan
    Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.
    We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.
    Intern (4 month) - Customer Service Representative
    remote type Hybrid locations 5 Locations time type Full time posted on Posted Today Conseillère commerciale Régionale (Bilingue) - Montreal / Regional Sales Consultant (Bilingual) - Montreal
    remote type Remote locations Montreal time type Full time posted on Posted 7 Days Ago Vendor Relationship Manager (Hybrid)
    remote type Hybrid locations 2 Locations time type Full time posted on Posted Yesterday Moneris is Canada's largest provider of innovative solutions for mobile, online, and in-store payments, processing more than one in three transactions. Serving businesses of every size and industry, Moneris offers hardware, software and solutions to help transform the way businesses grow and operate, in payments and beyond.
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