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    Customer Service Representative, Logistics - Montreal, Canada - The North West Company

    The North West Company
    The North West Company Montreal, Canada

    3 days ago

    Default job background
    Full time Employment
    Description
    In your role as Customer Service Representative, Logistics at The North West Company (NWC), you will provide tier one StoreConnect support and provide backup support for the Montreal Customer Service Coordinator, Logistics.

    Joining NWC gives you the opportunity for growth and development throughout the company, a competitive salary and benefits package, and to be part of a dynamic and diverse culture.

    NWC is a leading retailer to under-served rural communities and urban neighborhood markets in the following regions: Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food. Our value offer is to be the best local shopping choice for everyday household and local lifestyle needs. Check out for more information.

    Your Role:
  • Ensure all StoreConnect tickets are resolved within SLA;
  • Ensure that all claims are resolved within SLA;
  • Immediately escalate any non-payment of claims to the Director, Logistics;
  • Provide on-call support on a rotating basis and;
  • Provide support for Montreal Customer Service Coordinator.
    • Desired Skills & Experience:
  • Proven organizational, planning and prioritizing skills with the ability to manage multiple tasks and assignments;
  • Effective interpersonal and leadership skills are essential;
  • Proficiency with Microsoft Office including Excel and Word;
  • Must have strong verbal and written communication skills with a demonstrated ability to interact with all levels of internal and external customers;
  • Bilingual in French and English is considered an asset;
  • Role requires a high degree of curiosity, discovery, and willingness to work through complex scenarios with multiple technical systems;
  • Previous experience working with the Oracle Transportation Management System would be considered an asset;
  • Experience in cargo operations would be considered an asset;
  • An understanding of TNWC transportation network and the variety of transportation modes used would be an asset and;
  • Ability to travel up to 30 days per year.
    • Location: Manitoulin, des Sources Boulevard, Pointe Claire, Quebec, H9R 5B1

    Reports To: Logistics, Customer Service Coordinator

    We create a collaborative and constructive culture by:
  • Being Enterprising
    • Committing to our Customer
    • Working with Passion
    • Leading and Developing Others
    • Demonstrating Respect and Inclusivity
    • Building Trust
    • The North West Company is committed to inclusion and diversity and encourages applications from all candidates including but not limited to: all religions and ethnicities, LGBTQ2s+, BIPOC, and persons with disabilities.

    A competitive salary is being offered along with opportunities to learn, develop and advance throughout the organization. We thank all applicants for their interest; however only those selected for an interview will be contacted.

    For Internal Applicants Only:

    Salary Grade: COC

    NOTE: If an existing employee is selected for a posted position they will be required to remain in that position a minimum of one year prior to applying for other posted positions unless authorized by their current supervisor. New employees to the Company must also remain in their position a minimum of one year prior to applying for posted positions unless authorized by their supervisor. This position adheres to the Corporate Job Posting Guidelines.

    Dans votre rôle de représentant du service à la clientèle, au service de logistique au sein de la Compagnie du Nord-Ouest (la CNO), vous fournirez un soutien de premier niveau StoreConnect et fournirez un soutien au coordonnateur du service à la clientèle de Montréal, en logistique.

    Vous joindre à la CNO vous offre l'opportunité de vous développer dans l'ensemble de l'entreprise, un salaire et des avantages sociaux concurrentiels et de faire partie d'une culture dynamique et diversifiée.

    La CNO est un détaillant chef de file dans les collectivités rurales isolées et les marchés de quartiers urbains dans les régions suivantes : Nord canadien, Ouest canadien, Alaska rural, îles du Pacifique Sud et Caraïbes. Nos magasins offrent une vaste gamme de produits et de services en mettant l'accent sur l'alimentation. Notre offre de valeur est d'être le meilleur choix de magasinage local pour les besoins quotidiens et pour le style de vie local. Pour plus amples renseignements, consultez

    Votre rôle :
  • Vous assurer que tous les appels StoreConnect sont résolus selon l'entente de niveaux de service ;
  • Veiller à ce que toutes les réclamations soient résolues selon l'entente de niveaux de service ;
  • Transmettre immédiatement tout non-paiement des réclamations au directeur de logistique ;
  • Fournir un soutien sur appel sur une base rotative et ;
  • Fournir un soutien au coordonnateur du service à la clientèle de Montréal.
    • Compétences et expérience souhaitées :
  • Compétences éprouvées en matière d'organisation, de planification et de priorisation tout en étant capable de gérer plusieurs tâches et affectations ;
  • Compétences interpersonnelles et de leadership efficaces sont essentielles ;
  • Maîtrise de Microsoft Office, y compris Excel et Word ;
  • Solides compétences en communication verbale et écrite et être capable d'interagir avec tous les niveaux de clients internes et externes ;
  • Bilinguisme (français et anglais) est un atout ;
  • Degré élevé de curiosité, de découverte et de volonté à travailler à travers des scénarios complexes avec plusieurs systèmes techniques ;
  • Expérience antérieure avec le système de gestion des transports Oracle serait un atout ;
  • Une expérience dans les opérations de fret serait considérée comme un atout ;
  • Compréhension du réseau de transport de la CNO et de tous les modes de transport utilisés est un atout et ;
  • Capacité à voyager jusqu'à 30 jours par an.
    • Lieu : Manitoulin, , boulevard des Sources, Pointe Claire, Québec, H9R 5B1

    Sous la direction du : service de Logistique, Coordonnateur du service à la clientèle
    #WorkNWC
    #MakeADifference
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