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Sales & service representative - Fort McMurray, Canada - Grainger
Description
Work Location Type:
Onsite
As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships.
Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe.
As a Great Place to Work-Certified company, we're looking for passionate people to join our team as we continue leading the industry over our next 100 years.
Position Summary:
Under the general direction of the Onsite Leadership team, this position supports the growth of the
onsite business by driving profitable sales growth and customer service through understanding.
Shift: 7 on/ 7 off Rotational (12 hour shifts)
Job Responsibilities (You Will): Interact, respond and follow up with customers on a daily basis, promptly responding to all inquiries in a courteous and efficient manner Sell a diversified line of products over-the-counter promoting Private Brands, Technical Services and ecommerce channels whenever possible and be able to provide an understanding of the Grainger Value Proposition to customers.
Processing customer orders through the computer system, ensuring accuracy and prompt delivery Maintain a well-rounded knowledge of products sold including the completion of the required training programs.
Other branch support related duties including but not limited to supporting the warehouse functions as required
May take and respond to emergency customer calls after hours and able to work extended hours including evenings and weekends as required.
Assists in driving the achievement of key operational metrics in the areas of customer satisfaction, sales, safety, and operational improvements by utilizing available tools and reporting.
Service the customer's specific needs.
May include but not limited to Vendor Managed Inventory, Nexiant unit replenishment etc.
May Participate in Continuous Improvement (CI) Team meetings and CI on-site initiatives as required.
Call on customer personnel/locations as agreed and identified by the customer and Manager Have a strong commitment to personal safety and safety in the workplace Other duties and responsibilities as required for the position
Education/Experience (You Have): A minimum of 1 to 2 years previous customer service experience is required Demonstrates a strong work ethic and personal commitment to get the job done Demonstrated focus on "wowing" the customer with exceptional service Team-player and an ability to work independently
Knowledge of industrial and/or safety products is preferred Superior interpersonal, problem solving and customer service skills to effectively build relationships Strong communication skills, ability to convey message in an organized, clear and effective manner A self starter, taking action to achieve goals beyond what is required Strong time management and organizational skills, with proven ability to adhere to tight deadlines Proficient computer skills and aptitude Knowledge of dangerous goods and WHMIS regulations is required Possession of a valid driver's license is an asset Completion of High School Diploma at a minimum and Post Secondary education or equivalent work experience The position may require you to attend at our customers' sites.
You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.
Rewards and Benefits:
Our programs provide choice and flexibility to meet your individual needs.
Check out some of the benefits available to you with Grainger (may vary based on hours worked): Medical, dental, vision and prescription drug coverage Paid time off (PTO) and up to 12 company holidays per year (dependent on home province) Life insurance coverage, including spousal and dependent life insurance.
DEI Statement We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others.
We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.
Internal candidates undergo a background check when they move from a non-driving role to a driving role.
Grainger is an Equal Opportunity Workplace.
All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability.
