Front Office Supervisor - Edmonton, Canada - Holiday Inn Express & Suites Edmonton South
1 week ago
Description
Job Summary
Holiday Inn Express & Suites Edmonton South is currently hiring a Front Office Supervisor for full-time to supervise the daily front office duties and front desk team.
You will be responsible for insuring 100% satisfaction from the moment a guest arrives at the hotel until they check out.
Greet guests, perform all check-in and check-out functions, disburse room keys and inform guests about hotel amenities, facilities and services.
Accommodate guest requests, answer telephones, making reservations post charges and handle cash and credit card transactions.A delivery of highest guest satisfaction disposition is mandatory.
Responsibilities and Duties
- Minimum 23 years hotel front office experience required and must be flexible to work.
- Assist the Front Office Manager on daily hotel operations of all areas of the hotel, oversee, develop departmental liaison on interdepartmental standards with Front Office, Night Audit, Reservations, Food & Beverage Department, Housekeeping Department and Maintenance Department.
- Oversee the Front Office department and provide support and leadership to all staff, develop and monitor operation and culture of the department, also covering the front desk shift where needed.
- Contribute to achieving the loyalty of our guests by exceeding their expectations and providing warm personal service.
- Handle guest complaints and comments in a professional manner and provide the follow up required to coworkers and Managers.
- Able to instruct, direct and take control in emergency situations.
- Conduct training regarding safety, hotel procedures and service guidelines.
- Fulfill Manager on Duty responsibilities.
- Build, engage and empower a strong service oriented team and create a positive work environment with all hotel staff.
- Responsible of all meeting contracts, arrangements of facilities.
- Must be hands on management; present a professional attitude always.
- Prepare daily, weekly and monthly reports.
- Able to work shifts on any day is absolutely required including weekends and holidays.
- Maintain responsibility and accountability for the hotel property and the safety of guests, and have authority for the hotel operations while on duty.
- Achieving and maintaining necessary Heartbeat Satisfaction Scores throughout the year.
- Ensuring the safety and well being of our guests and colleagues by maintaining knowledge of crisis and emergency procedures; as well as Fire Panel /Evacuation procedures.
- Maintain Holiday Inn Express & Suites Edmonton South standards, InterContinental Hotels brand standards, policies and procedures.
- Maintain hotel's operating budget, costs and expenditure.
- Notify the Front Office Manager of any unusual incident as instructed or otherwise deemed necessary regarding operation and/or safety & security of the hotel and guest.
Work Location:
In person
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