Supplier Onboarding Support Specialist - Vancouver
12 hours ago
Job description
Job DescriptionInsight Global is supporting a large-scale supplier onboarding initiative and is seeking a Supplier Onboarding Support Specialist to assist with high-volume outreach and hands-on onboarding support.
Our team has already sent onboarding communications to approximately 6,000 suppliers, ranging from small "mom and pop" shops to large enterprise vendors.
This role will focus on guiding suppliers through the onboarding process, answering questions, and ensuring a smooth and timely experience.
This is a highly communicative, customer-facing role that requires someone comfortable managing inboxes, explaining processes, and confidently picking up the phone when needed.
Key ResponsibilitiesServe as a primary point of contact for suppliers during the onboarding process
Respond to high-volume inbound email inquiries with clear, accurate guidance
Walk suppliers step-by-step through onboarding requirements and next steps
Proactively hop on phone calls with suppliers to resolve questions or issues
Support a wide variety of supplier types, from small businesses to large vendors
Track and follow up on onboarding progress to ensure completion
Required Qualifications
2+ years of experience in a corporate customer service, client support, or similar role
Comfortable and confident speaking with customers/suppliers over the phone
Strong written communication skills for professional email correspondence
General experience with Microsoft Office (Outlook, Excel, Word)
Ability to manage multiple inquiries and stay organized in a fast-paced environment
Preferred Qualifications (Nice to Have)
Experience supporting procurement, vendor management, or supplier onboarding
Prior contract or project-based work experience
Familiarity working with external partners or suppliers (not required)
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