Supervisor, Health - Toronto, Canada - Manion Wilkins & Associates

Manion Wilkins & Associates

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

WHO ARE WE?
We're Manion, a Canadian firm that provides third party benefits administration, payments, and consulting services.

Providing solutions to streamline the administration of an organization's pensions and health benefits, they know how to deliver the highest value.

Manion leads the way in web-based plan access and administration, making it possible for Canadians to live healthy lives.

YOUR ROLE

We are looking for a
Supervisor, Health & Dental Claims to join our close-knit team and we hope our search ends now, with you.

This role has a
hybrid work arrangement, required to work on site in our
Etobicoke office with flexibility to work from home a few days a week.

Reporting directly to the Director of Health & Dental Claims, the incumbent is focused on the development of a high performing team to achieve department productivity and quality targets to meet customer service expectations.

YOUR IMPACT

You will coach, guide, set clear expectations and fill training gaps so that claim issue ownership does not move above the optimum level.
You will develop a team of claims professionals to proficiently process extended health and dental claims and ancillary claims within the claims system and maintain confidentiality of claims information.
You will provide the team with opportunities for professional development and prepare them for advancement through mentorship. Give particular focus on succession planning for the Specialist role and/or where single point of failure exist.
You will coach team members to achieve individual performance objectives.
You will develop and execute on action plans to address issues identified by internal and external audit of claims adjudication practices. Act as an audit point person.
You will assist Specialists to triage complex claims and plant setup issues. You will resolve escalated claim issues and act as a consultant to assist internal business partners to resolve plan set up issues.
You will identify the knowledge and skillsets required for each role.
You will partner with internal Auditor and L&D Specialist to develop training and resources to support the requirements of each role.
You will identify and propose changes to streamline processes and create efficiencies as demonstrated by improved metrics. Propose MPACS enhancements to increase productivity or percentage of "No Touch" claims.
You will monitor and adjust the daytoday operation of the claim system's "workflow" rules with objective to maintain service levels and claims turnaround time.

THIS IS YOU

Post Secondary Degree/Diploma in HR or related field.
Four years progressive experience in a relevant position.
Extensive knowledge of insurancerelated policies and legislation.
People management would be an asset.
Ability to work in a fastpaced and evolving business environment.
An aptitude for leading and coaching others.
Strong written communication and interpersonal skills.
Excellent conflict resolution and customer service skills.

CORE COMPETENCIES
Plan members and our clients rely on completing your tasks accurately and on time. You take pride in that. You feel accountable for your actions and want to be part of a winning team. You'll put in some extra time on occasion when it's required, knowing that we will compensate you for that.

We want someone who exhibits passion and excitement about their work and goes above and beyond to do whatever it takes to get the job done.

You'll be a perfect fit if you have:

You are
Customer Focused in everything you do, you consider the people we serve.
You are
People Oriented you build strong working relationships with different personalities quickly. People enjoy being around you.
You are a
Team Player you look for ways to pitch in, and work well with a variety of personalities.
You are
Organized since every client is different, timelines and demands vary. You know how to track everything, so nothing is mishandled.
You have
Resilience you know how to juggle deadlines and competing demands. When you're under pressure, you rise to the occasion.

WHY YOU WILL LOVE WORKING WITH MANION
This is a full-time, permanent position. Your work week will be 37.5 hours a week, working weekdays for 7.5 hours daily, with occasional overtime. Our office is surrounded by amenities, and you'll have free parking in our underground lot.

We have a very strong family-oriented culture. Our work is meaningful, connecting people to healthier lives. The biggest reason we love coming to work is that we love working together. That's why finding the right fit is so important to us.

This is a fun, vibrant community to work in every day.

We know each other by name, our social and wellness committees help us celebrate achievements, mark life events, and facilitate activities on a regular basis.

We value diversity and inclusion and encourage all qualified people to ap