Jobs
>
Surrey

    Dispatcher - Surrey, Canada - AFL

    AFL
    AFL Surrey, Canada

    4 days ago

    Default job background
    Full time
    Description

    Job Details

    Description

    America Fujikura Limited (AFL) is seeking for a 'Dispatcher' for our Canadian Operations in Surrey, British Columbia. Under the direction of the Dispatch Manager, the Dispatcher will be responsible for dispatching field based technicians professionally, efficiently, and with a high degree of quality. In addition, the incumbent will be responsible for handling calls for AFL's clients, customers, and technicians to facilitate the efficient completion of work and satisfy customer requirements.

    Responsibilities :

  • Dispatch field technicians upon customer request (per Service Level Agreement);
  • Ensure all calls and emails are addressed and all appointments are completed on a daily basis;
  • Monitor daily workload in assigned geographical areas to ensure customers' requirements are met;
  • Assess daily workload and determine if any adjustments to the resource plan are required, including contacting technicians to take additional shifts and or jobs to assist with high workloads;
  • Ensure effective coordination of resources and clear communication between teams;
  • Handle high volume of inbound and outbound calls with clients, customers and technicians ensuring an exceptional customer service experience with every interaction;
  • Maintain and address email requests from customers and field;
  • Request and update tickets for all work performed and generate summary report of time at the close of each ticket;
  • Create reports for the customer (End of Day Report), for internal use, and for billing purposes;
  • Help build and maintain positive relations within the team;
  • Protect organizations' values by keeping information confidential;
  • Perform other administrative and miscellaneous duties as requested, directed or assigned;
  • Enhance organizational reputation by accepting ownership for accomplishing requests and exploring opportunities to add value to job accomplishment; and
  • Adhere to and promote the environmental, health & safety policies of AFL.

    • Skills Required:

  • Flexible – open to change & new information and rapidly adapts to changing conditions or unexpected obstacles.
  • Interpersonal skills – able to collaborate on projects, maintain effective relationships, and communicate clearly at all levels of the business
  • Team Player skills - Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.
  • Good communication skills
  • Detail oriented – excellent attention to detail with the ability to follow through on assigned tasks
  • Independent - ability to work well under limited supervision
  • Analytical Thinking/Problem Solving - capable of complex reasoning analysis

    • Qualification and Experience Required:

  • Minimum education required : High School Diploma
  • 1+ years' previous experience in customer service or a high volume call center environment
  • Previous experience with a dispatch or similar role will be an asset.
  • Ability to effectively handle both favorable and unfavorable customer and field employee interactions
  • Experience building relationships and providing a first class approach to customer service
  • Strong computer skills including proficiency in Microsoft Outlook, Excel and Word

    • Working Condition:

  • Currently it's a work from home role, however may change to 'Normal office environment' as the business requirement.
  • 40 hours/week, with general 10 hours/4 days a week from 6:00 am to 4:00 pm. Work on weekend/holidays may be required as per the business needs.
  • Eligible for overtime (if applicable)
  • Permanent Position

    • Who is AFL?

    America Fujikura Limited (publicly known as AFL) is a premiere service provider in the global telecommunications industry focusing on leading-edge network technology, quality, safety and superior customer satisfaction. AFL manufactures, engineers and installs the fiber optic products and equipment that communications providers need to provide quad-play solutions to their customers.

    Everyone belongs at AFL. At AFL, we value and respect unique contribution and talents. As a global company with customers of every race, ethnicity, gender, age, religion, ability, background and experience, we believe that we can serve our team members and customers better if cultural diversity is naturally engrained within the fibres of our company.

    *Disclaimer: This job description does not constitute a "contract" between the employee and the employer. The job description duties may change at the discretion of the employer and/or the employer may request the employee to perform duties that are not listed on the job description.

    Qualifications

    Skills

    Behaviors

    :

    Motivations

    :

    Education

    Experience

    Licenses & Certifications

  • Pro Max Trucking Ltd.

    Dispatcher

    1 week ago

    Pro Max Trucking Ltd. Surrey, Canada

    Knowledge of cross border dispatching regulations and practices · - Knowledge of highway trucking and associated rules and regulations · - Assist driver with routing directions and communicate proper execution. · - Schedule and dispatch drivers to pick up and deliver loads to and ...

  • First Student Canada

    Dispatcher

    1 week ago

    First Student Canada Surrey, Canada

    At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line. · **At First ...

  • First Student Canada

    Dispatcher

    5 days ago

    First Student Canada Surrey, Canada

    At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line. · **At First ...

  • GFL Environmental Inc.

    Dispatcher

    2 days ago

    GFL Environmental Inc. Surrey, Canada

    GFL Environmental has a 10 year contract for Surrey, BC residential collections and we are looking for a Dispatcher to join the team · A Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service ord ...

  • AFL Telecommunications LLC

    Dispatcher

    1 week ago

    AFL Telecommunications LLC Surrey, Canada

    America Fujikura Limited (AFL) is seeking for a 'Dispatcher' for our Canadian Operations in Surrey, British Columbia. Under the direction of the Dispatch Manager, the Dispatcher will be responsible for dispatching field based technicians professionally, efficiently, and with a hi ...

  • Amazon DSP

    Dispatcher

    1 week ago

    Amazon DSP Surrey, Canada

    Job description · We are seeking a dispatcher to join our team at Vavaa Distribution Ltd. · We are a growing organization and currently looking for a passionate and motivated Dispatcher to join our team. · Key Job Duties: · - Using Global Positioning Systems (GPS) to monitor the ...

  • Roofmart

    Dispatcher

    2 days ago

    Roofmart Surrey, Canada

    Fantastic Opportunity to Be Part of a Great Team · Roofmart, Canada's National distributor for Exterior Building Supply for Roofing, Siding, Metal and Building Envelope. With over 50 Roofmart locations across Canada, we are strategically positioned to handle all our customer need ...

  • Transdev Canada

    Dispatcher

    1 week ago

    Transdev Canada Surrey, Canada

    **Do you like helping people? Are you paitent and compassionate?** · **Do you want to make a differencein the lives of others?** · Transdev Canada is looking for reliable Dispatchers to join our Call Centre team in Surrey, B.C. · **It's the customer relationships and caring for t ...

  • First Transit Canada

    Dispatcher

    2 days ago

    First Transit Canada Surrey, Canada

    First Transit operates in over 242 locations, carrying more than 300 million passengers annually throughout the United States in 39 states, Puerto Rico, U.S. Virgin Islands, and 4 Canadian provinces. · We are currently hiring a Dispatcher in Surrey, B.C · **Responsibilities**: · ...

  • SAFECO TRUCKLINES LTD.

    Dispatcher, Trucks

    1 day ago

    SAFECO TRUCKLINES LTD. Surrey, Canada

    Education: Secondary (high) school graduation certificate · - Experience: 1 year to less than 2 years · **Tasks**: · - Maintain work records and logs · - Monitor personnel workloads and locations · - Provide customer service · - Advise vehicle operators of traffic and other probl ...

  • Dogwood Ltd

    Dispatch Coordinator

    1 week ago

    Dogwood Ltd Surrey, Canada

    Dogwood Ltd. is looking for a **Dispatch Coordinator **to join our team in Surrey, BC to coordinate and dispatch our subcontractors. · We work on commercial renovations, tenant improvements and facility maintenance for renowned businesses who trust in the quality of our work. · T ...

  • ATLANTIC TRUCKLINES LTD

    Dispatcher, Trucks

    1 week ago

    ATLANTIC TRUCKLINES LTD Surrey, Canada

    Education: Secondary (high) school graduation certificate · - Experience: 1 year to less than 2 years · **Tasks**: · - Dispatch personnel according to schedules and work orders · - Follow-up on issues with work orders · - Knowledge of cross border dispatching regulations and prac ...

  • First Truck Centre

    Service Dispatcher

    1 week ago

    First Truck Centre Surrey, Canada

    Position**:Service Dispatcher** · Position Type: Full time, Permanent · Location: Surrey, BC · Work Schedule: 4on / 3off Wednesday - Saturday · **Position Overview** · First Truck is looking for a top Service Dispatcher who excels at creating a high-quality customer experience to ...

  • Vik Logistics Ltd.

    Flatbed Dispatcher

    1 day ago

    Vik Logistics Ltd. Surrey, Canada

    Must have at least 2 years of Flatdeck dispatch experience · - Track and trace daily shipments in transit. · - Ability to book and find Loads from Online portals and through network · - Update customer's with current status of their freight. · - Communicate with carriers/drivers ...

  • GCT Canada

    Dispatcher

    1 week ago

    GCT Canada Delta, Canada

    Overall Purpose: · - To dispatch Forepersons and Regular Work Force Longshore labour. Also places orders through dispatch halls for Longshore labour to meet operational needs while adhering to the company's objectives as well as the BCMEA/ILWU collective agreement. · Minimum qual ...

  • C&D Logistics LTD.

    Dispatch Coordinator

    1 day ago

    C&D Logistics LTD. Surrey, Canada

    As a Dispatch Coordinator, you will be part of a team that delivers exceptional customer service to all our clients; large or small and be an advocate for our 30-30 Service Standard. · Our team achieves this by diligently processing every quote request, formulating delivery optio ...

  • Transco Freightways Ltd

    Dispatch Assistant

    2 days ago

    Transco Freightways Ltd Surrey, Canada

    **Are you looking for a Job? Come check out Transco** · Our clients, staff, drivers, and suppliers are to be treated with respect with the realization that our company would prosper based on a very simple philosophy of Integrity, which is so often forgotten in our fast-paced worl ...

  • SPG Logistics Inc.

    Dispatcher, Trucks

    3 days ago

    SPG Logistics Inc. Surrey, Canada

    Education: Secondary (high) school graduation certificate · - Experience: Will train · **Tasks**: · - Ensure accuracy of completed time sheets, payroll and other summaries · - Maintain work records and logs · - Advise vehicle operators of traffic and other problems · - Dispatch p ...

  • Arctic Glacier

    Dispatcher - Seasonal

    1 week ago

    Arctic Glacier Surrey, Canada

    **Dispatch / Customer Service** · - Strong Values _ · - That's just the tip of the iceberg._ · - There's more than meets the eye at Arctic Glacier._ · - Sure, there are great opportunities, but there's also the great pay, rewarding work, and clear vision of doing the right thing ...

  • Envision Cold

    Truck Dispatcher

    1 day ago

    Envision Cold Surrey, Canada

    **Job Summary**: · - Tracking shipments · - Planning Driver routes · - Planning equipment uses & status with Operations · - Communicating with customers about freight details, delivery or pickup times, and special handling requests · - Preparing dispatch documents, as well as gen ...