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    Product Sales and Services Manager; Whistler Blackcomb - Vail Resorts

    Vail Resorts
    Vail Resorts Whistler, Canada

    3 weeks ago

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    Description

    Job Summary:

    To manage daily operations of Product Sales and Services locations and maintain a strong cohesive team to ensure an "experience of a lifetime" for all guests. The Product Sales and Services Manager works closely with the Senior Manager of Product Sales on long-term planning and execution of business objectives including Safety, Guest & Employee Experience, and Financials. This is achieved through focus on quality control, training and staff performance development, teamwork, communication, guest relations, administrative duties and self-development. Responsible for hiring of all Product Sales and Services staff from front line to assistant manager.

    Job Specifications:

  • Outlet: Whistler Blackcomb
  • Housing: May Be Available
  • Expected Pay Range: $57,200 - $70,000 + annual bonus
  • Shift & Schedule Availability: Full Time, Year Round

    • Job Responsibilities:

  • Create a fun and enjoyable work environment by elevating the employee experience.
  • · Foster a culture of service excellence in all PSS locations with the goal of providing an experience of a lifetime for our guests.
  • · Oversee ticket and pass sales teams and monitor quality of sales to ensure accuracy of information provided and that appropriate products are suggested and sold.
  • · Oversee Ski and Ride School and Bike School sales teams and monitor quality of sales to ensure accuracy of information provided and that appropriate products are suggested and sold.
  • · Work collaboratively with the resort leadership team to continuously streamline and improve the guest journey through the purchase process for various summer and winter activities.
  • · Understand PSS key performance indicators, report on performance, and help to build and execute on the seasonal strategy to meet and exceed targets.
  • · Work with guests and staff to resolve issues and provide service recovery for both PSS products as well as a wide range of other WB products and services.
  • · Develop staff training programs.
  • · Responsible for onboarding, training and coaching of PSS frontline, supervisor, and ASM teams.
  • · Foster a culture of professional development within PSS.
  • · Complete mid-season and end-of-season performance appraisals for direct reports.
  • · Manage payroll and scheduling of staff in locations to meet key metrics.
  • · Assist in preparing annual fiscal and capital budgets with Senior Manager.
  • · Build a culture of staff safety through training, coaching and monitoring.
  • · Perform other related duties as assigned.

    • Job Qualifications:

  • High school education or equivalent
  • Minimum of 4 years guest relations experience
  • Minimum of 2 years supervisory/management experience
  • Ability to read, write, speak, and comprehend English language proficiently
  • Able to lift and carry 30 lbs
  • Able to work in all weather conditions including winter snow and summer sunshine
  • Able to stand for long periods of time.
  • Strong Computer Skills: Coupa, MS Word, Excel, PeopleSoft, email, etc.
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