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Staff Field Engineer - Canada - Kong Inc
Description
We are looking for a Staff Field Engineer to join the growing Professional Services team at Kong.As a Staff Field Engineer, you will be responsible for leading and guiding our customers throughout their technical journey with Kong, ensuring they receive the utmost value from their investment in our products.
You'll serve as a technical advisor to many of our enterprise customers, consulting their teams through the implementation, deployment, and rollout phases of Kong technology and setting them up for long-term success.
In this role, you will interface and collaborate with a variety of peers and partners as well as everyone in the customer environment from Developers to Executives, representing Kong culture and values every day.
Apart from driving the successful delivery of customer-facing engagements, you will also with working and collaborating closely with Kong's different cross-functional teams (Product, Engineering, Customer Success, CRE, and others).
Working at Kong presents a unique opportunity to combine that challenge with the chance to help modernize enterprise software and learn about how businesses run in the digital age.
This is an opportunity to work on cutting-edge, innovative customer projects involving new and exciting technology with diverse people all over the world.
As a valuable member of the Kong professional services team, the work you do will be critical to our growth and success.
You'll be given thought leadership to help define what 'good' looks like in terms of production deployments, what is recommended, and why.
Market Opportunity - We are on a quest to build a $10b+ software company over the next few years and need YOUR helpTechnical Leadership - We are recognized as the leader in innovation in the connectivity space.
Building Great Products - Learn why the world's largest companies love our tech
8+ years of relevant professional services experience
~ Hands-on implementation experience with API gateway and/or API integrations in customer environments
~ Proficient in Linux environments including Cloud and Development tooling
~ Prior experience working in the Open Source space and/or API Management or other Middleware/SaaS software companies
~ Ability to travel to customer and Kong locations as needed (post-COVID)
~ Helping customer(s) across their entire full API lifecycle journey. Such engagements often involve remote preparation, and leading technical workshops for customer architects, developers, security and operations teams. You will be responsible for building solutions, addressing technical challenges, and providing hands-on technical implementation assistance across the Kong technology suite of products.
Engaging with customers on billable projects, guiding them through the installation and implementation of Kong solutions in their environment.
Lead customer discussions, driving outcome-based professional services and providing technical thought leadership across the customer adoption journeyCollaborating internally with our Product Engineering, Customer Success, and Sales teams to ensure our customers are getting the most value out of their Kong solutions.
Building tooling for another team or the wider company to help us push our technical boundaries and improve our ability to deliver consistently with high-qualityWriting or editing technical documentation and knowledge base articles, including reference architecture materials, blogs, and design patterns based on customer experiences
Producing tooling, informational documents/ white papers, and other marketing content.
US based employees are typically offered access to healthcare benefits, a 401(k) plan, short and long term disability benefits, basic life and AD&D insurance, among others.
The typical base pay range for this role in Canada is $155, ,000 CAD. We are a group of makers, thinkers, and doers focused on helping today's developers build tomorrow's technology.Our teams work on the bleeding edge of API innovation to provide our users with a central nervous system for data and services.
We put design at the heart of everything we do, and we're relentlessly focused on creating beautiful experiences for our customers.
That's why technology companies, major banks, e-commerce innovators, and government agencies put Kong in front of their most important web applications.
We care. We make bold bets, fail, and learn everyday. We are drivers not passengers and own the quality and outcomes of our work.Loved by developers and trusted with enterprises' most critical traffic volumes, Kong helps startups and Fortune 500 companies build with confidence – allowing them to bring solutions to market faster with API and service connectivity that scales easily and securely.
83% of web traffic today is API calls APIs are the connective tissue of the cloud and the underlying technology that allows software to talk and interact with one another.
com or follow @thekonginc on Twitter.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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