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    user support technician - Edmonton, Canada - Leena Instruments

    Leena Instruments
    Leena Instruments Edmonton, Canada

    Found in: Talent CA 2 C2 - 2 days ago

    Default job background
    Description
    • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
    • Experience: 1 year to less than 2 years

      • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Participate in the redesign of applications and other software
    • Supervise other technical support workers in this group
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

      • Computer and technology knowledge

    • MS Office
    • MS Windows

      • Security and safety

    • Bondable
    • Basic security clearance

      • Transportation/travel information

    • Own transportation

      • Work conditions and physical capabilities

    • Fast-paced environment
    • Repetitive tasks
    • Attention to detail
    • Work Term: Permanent
    • Work Language: English
    • Hours: 30 hours per week
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