Guest Services Agent - Edmonton, AB, Canada - Cari

Cari Edmonton, AB, Canada

2 weeks ago

$19.67

Description

Company Description

Grow your career with a company that shares your passion Our Energy & Resources Division has an exciting new opportunity to join the Sodexo team as our next - Guest Services Agent

Sodexo is the global leader in services that improve Quality of Life, an essential factor in individual and organizational performance. Operating in53countries, we serveover100 million consumers each day through our unique combination of services.We pride ourselves on being committed to the highest standard of Employment Equity and Diversity. By partnering with the Stop Hunger Foundation, we have dedicated ourselves to a corporate responsibility by fighting hunger worldwide.Start your journey with Sodexo, as we continue to grow across Canada

Job Description

Position: Guest Services Agent - Front Desk

Point of Hire Location: Prince George (bussing to/from site from PG)

Rotation: 28 days on / 14 days off (10 hour shifts)

Wage: $19.67 per hour

Hiring Point: Prince George

The Guest Service Agent is responsible for ensuring guests at the Lodge have a satisfying stay. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities.

Primary Responsibilities

Processing check-ins and check-outs daily including issuing of room keys, processing walk in reservations, and issuing badges.
Managing room assignments and availability according to SOP's and client's standards.
Accurate record-keeping for guest and stay information.
Liaising with the Accommodations team to ensure room availability.
Complete room transfers according to the SOP with manager approval.
Completing daily occupancy information reports as required by Sodexo and JFJV (the Client).
Reviewing and verifying weekly and monthly occupancy data for accuracy and processing month end reports.
Making photocopies or preparing documentation as requested.
Organization and filing of all paperwork (e.g., registration cards, rule signoffs, electronic reports, etc.)
Providing friendly and prompt service to guests and clients approaching the front office, email and on the phone.
Assisting with guest inquiries and forwarding to the correct personnel as required.
Managing and processing guest feedback and service requests in a timely manner.
Completing audits on occupancy information and recreation equipment.
Reviewing and responding to emails as required daily.
Communicating and reviewing communication daily with the GSA who is taking over their workstation.
Complete inventory as assigned.
Processing maintenance service requests when issues are reported to the front office.
Handle guest inquiries/complaints and escalate to Guest Services Manager/Assistant Guest Services Manager and Recreation and Wellness Coordinators as required.
Supporting overall operations by completing various tasks such as posting information to boards as instructed, aiding housekeeping and security with information required to do their jobs effectively, answer radio, record teamster trips, processing work orders and administering equipment etc.
Data entry and data confirmation as assigned.
Complete all training tasks as assigned.
Be familiar with all Standard Operating Procedures and offer feedback when required for changes and improvements to the overall Guest Services Program.
Assist coworkers as needed with the tasks assigned to their workstations.
Following all safety procedures and participating in safety programs.
Other tasks as deemed necessary by the Accommodation Manager, Guest Services Manager, Assistant Guest Services Manager, Assistant Accommodation Managers.

Qualifications

High School diploma, GED, or equivalent experience.
Working knowledge of standard office practices and procedures (emailing, filing, organization).
2-5 years previous large camp work experience as a front desk agent a strong asset.
1-2 years of front desk experience in a hotel environment. Preferably Marriott, Hilton, or Accor Brands.
1-2 years of experience using a property management system.
1-2 years of customer service experience.
Preferred candidates will have the following:
- Be proficient with Microsoft office including Excel and Outlook.
- Experience using INNfinity.
- Experience using Visionline.
- Experience using travel booking systems.
May accept an equivalent combination of education, training, and experience.
Must have a good attendance record.
Must have a good disciplinary record.
May be required to work day shift, split shift, or night shift.
Personal and professional integrity, appearance, and demeanor.
Embodies our value behaviors: Service Spirit, Team Spirit, and the Spirit of Progress.

Additional Information

What Sodexo Can Offer You:

Flexible work environment
Competitive compensation & great employee benefits
Training and development programs
Countless opportunities for growth
Corporate responsibility & sustainability
Canada's Best Employers by Forbes 2019
Diversity Inc. Top 50 employer 2019

· And so much more

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.

We welcome and encourage applications from people with disabilities.Accommodation is available on request from candidates taking part in all aspects of the selection process.

Thank you for your interest in Sodexo.

Please note that only those candidates under consideration will be contacted.

Follow us on social media to seefirst-handwhat we are all about

#J-18808-Ljbffr

Customer Service Agent

1 day ago

Executive Flight Centre Group Ltd Edmonton, Canada Part time

Customer Service Agent – Part-time T3/4 · Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse rang ...
Guest Service Agent

1 week ago

FAIRMONT Edmonton, Canada Full time

Job Description · Guest Service Agent (Full Time) · First impressions are everything As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. · What You Will Be Doing: ...
Guest Services Agent

4 weeks ago

Sodexo Canada Ltd Edmonton, Canada Full time

Job Description · Position: Guest Services Agent - Front Desk · Unit: Mt. Milligan · Point of Hire Location: Prince George (bussing to/from site from PG) · Rotation: 28 days on / 14 days off (10 hour shifts) · Wage: $19.67 per hour · Hiring Point: Prince George · The Guest Servi ...
Customer Service Agent

2 weeks ago

WestJet Edmonton, Canada Part time Regular

Why WestJet: · Every WestJet journey has the potential to enrich lives; a career with us is no exception. · WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going globa ...
Agent, Optional Services

2 weeks ago

CN Edmonton, Canada

Job Summary The Agent, Optional Services is responsible for the validation and dispute handling of Optional Services for carload traffic, including charges related to asset use, switching, storage, documentation, and any other Optional Service charges. The incumbent ensures CN is ...
customer service agent

3 weeks ago

Heart to Home Meals Edmonton, Canada

Education: Secondary (high) school graduation certificate · Experience: 1 year to less than 2 years · Tasks · Advise clients on advertising or sales promotion strategies · Answer written and oral inquiries · Address customers' complaints or concerns · Answer inquiries and provide ...
customer service agent

4 weeks ago

SARA CONSULTANCY LTD Edmonton, Canada

Education: · Expérience: · Education · Secondary (high) school graduation certificate · or equivalent experience · Tasks · Act as spokesperson for an organization · Advise clients on advertising or sales promotion strategies · Answer written and oral inquiries · Gather, researc ...
customer service agent

3 weeks ago

Yellowhead Commercial Roofing Ltd. Edmonton, Canada

Education: No degree, certificate or diploma · Experience: Will train · Tasks · Advise clients on advertising or sales promotion strategies · Assist in the preparation of brochures, reports, newsletters and other material · Address customers' complaints or concerns · Arrange for ...
customer service agent

3 weeks ago

SARA DIGI SOLUTION LTD Edmonton, Canada

Education: Secondary (high) school graduation certificate · Experience: 1 to less than 7 months · or equivalent experience · Tasks · Act as spokesperson for an organization · Advise clients on advertising or sales promotion strategies · Answer written and oral inquiries · Gather, ...
guest services agent

2 weeks ago

Winfire Hospitality Edmonton, Canada Full time

Education: Secondary (high) school graduation certificate · Experience: 1 year to less than 2 years · Work setting · Hospitality industry · Tasks · Register arriving guests and assign rooms · Process group arrivals and departures · Take, cancel and change room reservations · Prov ...
customer service agent

4 weeks ago

Yellowhead Commercial Roofing Ltd. Edmonton, Canada

Education: · Expérience: · Education · No degree, certificate or diploma · Tasks · Advise clients on advertising or sales promotion strategies · Assist in the preparation of brochures, reports, newsletters and other material · Address customers' complaints or concerns · Arrange ...
Customer Service Agent

5 days ago

Executive Flight Centre Group Ltd Edmonton, AB, Canada

Customer Service Agent – Part-time T3/4Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range o ...
Customer Service Agent

2 weeks ago

Yourchamber Edmonton, AB, Canada

Customer Service Agent, Part-Time (Edmonton) · Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse ...
At your Service Agent

2 weeks ago

Adecco Canada Edmonton, AB, Canada Full time

Adecco is currently hiring for a temporary Accounts Receivable Agent to work for our client, a well-established, multinational company that supplies industrial gases and services to various industries in Edmonton, AB. Bring your exceptional skills, backed by a minimum of 2 years ...
Customer Service Agent

2 days ago

Executive Flight Centre Group Ltd Edmonton, Canada

Customer Service Agent – Part-time T3/4Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range o ...
Service Agent

4 days ago

Newton's Draft Beer Equipment Inc. Edmonton, Canada

Draft Beer and Bar Equipment Service Agent · The Newton family has been working in the draught beer industry for over 40 years. · Newton's wealth of experience is an asset to all our customers. We provide service to all types of businesses, from Residential systems and Local Pubs ...
Guest Services Agent/ Housekeeping Lead- Fly in

4 weeks ago

Dexterra Group Edmonton, Canada Full time

Job Description · WHAT'S THE JOB? · Based in a world class Horizon North camp facility, the regular shift for this position is 21 days on and 21 days off, with 10-hour workdays. Transportation is provided to site from a pickup point in Edmonton to the site in NWT . · The Gue ...
Customer Service Agent

2 weeks ago

Yourchamber Edmonton, Canada

Customer Service Agent, Part-Time (Edmonton) · Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse ...
Agent, Optional Services

2 weeks ago

Canadian National Railway Edmonton, Canada

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term car ...
Agent, Optional Services

2 weeks ago

Canadian National Railway Edmonton, AB, Canada

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term car ...