Jobs

    Amazing Charts Technical Support Representative-1 - Nova Scotia, Canada - Harris Computer

    Harris Computer
    Harris Computer Nova Scotia, Canada

    3 weeks ago

    Default job background
    Full time
    Description

    Principal Duties and Responsibilities

  • Monitors and answers incoming support calls, chats, and emails.
  • Make outbound calls for waiting cases.
  • Use remote login tools to assist clients with technical and product questions.
  • Fixes issues when possible or escalates issues as needed.
  • Maintains up to date case documentation of work performed and information provided to clients.
  • May use documentation to help resolve issues.
  • Maintains client relationships.
  • Creates and provides support documentation.
  • Helps rollout software upgrades.
  • Stay abreast on the latest developments in software.
  • Other duties as assigned.

    • Required

  • A polite and professional customer-focused attitude.
  • Excellent verbal and written communication skills.
  • Ability to multi-task and properly prioritize assignments in order of issue severity.
  • Basic understanding of Microsoft Windows functions and file structure.
  • Familiarity with Microsoft Dynamics a plus.

    • What we offer

  • remote work options
  • Full range of employee benefits
  • Paid Vacation
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