- Play a key role in supporting the core Information Technology Infrastructure Library (ITIL) Service Support processes to ensure consistent level of services.
- Exhibit exceptional client service skills and provide a timely and efficient service within established standards.
- Ensure the client is well-informed of the necessary steps to resolve their issues and maintain a professional and positive attitude when interacting with clients and coworkers.
- Gain a depth of understanding around the importance of your client's priorities and the impact it has on the client and the public when digital services are not working.
- Collaborate across all technical support teams to quickly resolve a client's technical problem or request.
- Participate in projects, pilots and initiatives as part of a project team and complete tasks as assigned by the manager or supervisor to ensure an efficient and effective implementation.
- Provide onsite Tier 1 and Tier 2 support including but not limited to connectivity issues, desktop hardware, virtual device issues, software, mobile devices, and printers.
- Ensure successful deployment of computing hardware, printers, and peripherals.
- Ensure availability of systems within the device management landscape, including systems such as SCCM or JAMF or Intune, Azure Virtual Desktop, VMWare Horizon, or Beyond Trust Remote Support.
- Administer user account access to resources such as network access, shared folders, e-mail distribution groups, network printers, and multi-function devices.
- Record and document hardware/software problems, system crashes, actions and solutions.
- Follow established procedures to record knowledge articles and share knowledge with co-workers.
- Capacity to manage various tasks while maintaining task deadlines under pressure with a strong attention to detail.
- A strong working knowledge of desktop hardware, software, printers, Windows desktop OS, and Microsoft 365 technologies such as Outlook and Teams.
- Maintain your knowledge of new and emerging technologies.
- Experience working with support tools such as remote PC management tools, endpoint protection, and incident management tools to resolve customer requests in a timely fashion.
- Strong understanding of Windows Group Policy administration and knowledge of the Microsoft Tools Suite (Active Directory Services, Azure AAD, DNS, DHCP, Microsoft Endpoint Manager, Intune)
- Demonstrate prioritization skills, sound judgment, excellent communication (verbal and written) and interpersonal skills.
- The ability to work well in a dynamic team environment where innovative thinking and excellence in client service are part of the culture.
- Be willing to work nontraditional shifts to support a 24/7 environment, and
- Be open to perform other related duties as assigned.
- Measles, Mumps, Rubella (vaccination date)
- Tetanus, Diphtheria, Pertussis (vaccination date)
- Varicella (vaccination date, or bloodwork to confirm antibodies that would be present if the person had chicken pox)
- Work-Life Balance: Maintain a healthy work-life balance with a 35-hour work week.
- Secure Your Future: Take advantage of our defined benefits pension plan for a stable retirement.
- Generous Time Off: Enjoy all national/civic holidays, 18 sick days, and family leave provisions.
- Flexible Work Arrangements: Accommodate your needs with various options for flexibility, such as hybrid schedules.
- Employee and Family Support: Access our Employee and Family Assistance Programs for resources and guidance.
- Support in Times of Need: Receive short- and long-term disability assistance when required.
- Cross-Sector Collaboration: Experience the power of collaboration as you engage with various government departments. Unlock a world of knowledge, expertise, and connections, contributing to the betterment of our province.
- Growth & Development: Open doors to professional growth within the department and beyond. Explore diverse career paths in specialized areas such as digital service design, cybersecurity, enterprise risk, digital platform services, and mission IT.
- Lifelong Learning: Continuously expand your knowledge and skills through training and development programs.
- Professional Advancement: Immerse yourself in the government landscape and discover endless opportunities for learning, advancement, and making a meaningful impact.
-
Technical Analyst
2 weeks ago
The Government of Nova Scotia Nova Scotia, Canada Full timeCompetition: #42787 · Salary: $1, $2,852.85 Bi-Weekly / $41, $74,174.10 Annually (PR 1 - PR 11) · Position Type: Full-Time Permanent (35 hours a week) · Benefits: Paid Holidays, Vacation, Sick/Family Leave, Health, Dental, and Defined Benefits Pension · Location:Multiple Location ...
-
Program Manager
4 days ago
Manulife Nova Scotia, CanadaWe are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out ...
-
Business Analyst
5 days ago
Medavie Blue Cross Nova Scotia, CanadaFor over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada's most pressing health care challenges. ...
-
Information Security Senior Analyst
1 week ago
Media Nova Scotia, CanadaMedia.We're Media.Monks – global content, data, and media powerhouse. Disrupting the industry, driven by digital. As an Information Security Analyst Sr., Your critical role will involve safeguarding customer and company data, protecting the company's reputation,and making vital d ...
-
Software Analyst
3 weeks ago
Medavie Blue Cross Nova Scotia, Canada Full timeAs a national health solutions partner, Medavie is committed to improving the wellbeing of Canadians - and in our digital-first culture, technology is key to providing the products, services and solutions that increase access to care and improve health outcomes. · Our technology ...
-
Intelligence Analyst
4 days ago
OneTrust Nova Scotia, Canada Full timeMeet the industry-leading trust intelligence platform for managing Privacy and Data Governance, GRC and Security, Ethics and Compliance, and ESG and Sustainability. OneTrust is the trust intelligence cloud platform organizations use to transform trust from an abstract concept int ...
-
Support Analyst
2 weeks ago
Harris Computer Nova Scotia, Canada Full timeAre you ready to dive into the dynamic world of Support Analysis? Here at Cayenta; a division of Harris, support calls are an exciting puzzle, typically falling into one of three thrilling categories: Application issues, Environment and Database issues, and IT/Communications issu ...
-
Business Analyst
2 weeks ago
Meridia Recruitment Solutions Nova Scotia, CanadaRole Description · : The Business Analyst is a core resource on both strategic projects and operational teams. This role will be accountable to collaborate with the business and the IT teams to manage requirements through the delivery lifecycle. Business Analysts participate in ...
-
Intermediate Programmer Analyst
2 weeks ago
Medavie Blue Cross Nova Scotia, CanadaWhat makes us a different kind of employer? · As a national health solutions partner, Medavie is committed to improving the wellbeing of Canadians — and in our digital-first culture, technology is key to providing the products, services and solutions that increase access to care ...
-
Intermediate Programmer Analyst
1 week ago
Medavie Blue Cross Nova Scotia, CanadaWhat makes us a different kind of employer? · As a national health solutions partner, Medavie is committed to improving the wellbeing of Canadians - and in our digital-first culture, technology is key to providing the products, services and solutions that increase access to care ...
-
Business Analyst Manager F/H
5 days ago
The Government of Nova Scotia Nova Scotia, CanadaPress Tab to Move to Skip to Content Link · Computer Services Off 3 (Business Analyst/Change Coordinator) · 58 Bi-Weekly / $69,000.08 Annually (PR 14) · Position Type: Full-Time Permanent (35 hours a week) · Benefits : Paid Holidays, Vacation, Sick/Family Leave, Health, Denta ...
-
Business Analyst
1 week ago
Medavie Blue Cross Nova Scotia, CanadaFor over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada's most pressing health care challenges. ...
-
Principal Security Risk Engineer
4 days ago
Smarsh Nova Scotia, CanadaSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communicatio ...
-
Implementation Consultant
4 days ago
Flourish Management Consulting Inc Nova Scotia, CanadaTechnical ERP Consultant (Hybrid / Remote – Nova Scotia) · Flourish is a ROC 3 Star Team of Imagineers who revere the synergy of people, processes, and systems as a force for good to solve the toughest business challenges for bold business leaders. We design, customize, implement ...
-
Computer Services Off 3
5 days ago
The Government of Nova Scotia Nova Scotia, CanadaPress Tab to Move to Skip to Content Link · Select how often (in days) to receive an alert: · Computer Services Off 3 (Business Analyst/Change Coordinator) · Competition: #42411 · Salary: $2, $3,231.58 Bi-Weekly / $69, $84,021.08 Annually (PR 14) · Position Type: Full-Time ...
-
Security Engineer IT
4 days ago
PagerDuty Nova Scotia, CanadaSee how PagerDuty's Platform for Real-Time Operations integrates machine data & human intelligence to improve visibility & agility across organizations. Visit ourcareers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts · As a member of the IT ...
-
Security Engineer IT
4 days ago
PagerDuty Nova Scotia, CanadaSee how PagerDuty's Platform for Real-Time Operations integrates machine data & human intelligence to improve visibility & agility across organizations. Visit ourcareers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts · As a member of the IT ...
-
Lead Business Analyst
1 week ago
Kainos Nova Scotia, CanadaJOB DESCRIPTION When you join Kainos, you get to think beyond limitations to make an immediate and positive impact – like transforming digital services for millions of citizens or helping Fortune 500 companies get live and thrive on Workday. · You'll be part of a people-first ...
Technical Analyst - Nova Scotia, Canada - Government of Nova Scotia
Description
Competition: #42787
Salary: $1, $2, Bi-Weekly / $41, - $74, Annually (PR 1 - PR 11)
Position Type: Full-Time Permanent (35 hours a week)
Benefits : Paid Holidays, Vacation, Sick/Family Leave, Health, Dental, and Defined Benefits Pension
Location: Multiple Locations (Antigonish, New Glasgow and Truro)
Department: Cyber Security and Digital Solutions
Union Status: NSGEU-NSPG
Closing Date: May 16, 2024 @ 11:59PM Atlantic Time
About the Department of Cyber Security & Digital Solutions (CSDS)
The Department of Cyber Security and Digital Solutions (CSDS) puts people first. We're dedicated to driving digital transformation by helping government work in line with modern expectations.
Our large, diverse, and passionate team believes in user-centered, iterative, digital service design and embraces internet-era ways of working. At CSDS, you'll be part of a team that makes a real difference by designing, continuously improving, and delivering the programs and services people need, while working alongside caring, compassionate, and highly skilled professionals.
At CSDS, we don't just accept difference – we celebrate a culture of diversity, inclusion, and belonging
We recognize that the people who use government programs and services come from all walks of life, and it's essential that CSDS reflects the communities we serve. This enables us to deliver better, more accessible, and inclusive public services. We're committed to creating an environment where diverse perspectives and experiences are valued and where diverse talent can thrive.
About Our Opportunity
As a Technical Analyst with Mission IT, CSDS, you will provide support in a 24/7 operational environment for critical digital services supporting government and health care. You will support government departments, agencies, boards, commissions, and offices, as well as Nova Scotia Health and the IWK. You will be a member of the support team located at a regional hospital facility in either Truro, New Glasgow, or Antigonish. Your primary focus will be on frontline onsite technical support services for our Nova Scotia Health clients in hospital facilities throughout the Colchester, Pictou, or Antigonish County. You will participate in projects and initiatives that improve the lives of the citizens of Nova Scotia – you will make a difference
You will be the first point of contact for clients and represent the front face of the organization. You will be required to work with clients with varying levels of digital literacy in determining the root cause of their problem and initiating a resolution plan. You must have the ability to use common, non-technical, business language to explain technical solutions.
Other Responsibilities of a Technical Analyst:
About You
To be successful in this role, you will possess a bachelor's degree in Computer Science; or have graduated from a recognized Information Technology program (or the equivalent combination of training and experience).
You will also have the following skills or experience:
Asset
A Foundations certificate in Information Technology Infrastructure Library (ITIL) would be an asset.
Other Considerations
Due to the nature of this position, you will be required to work on-site, and work locations may be anywhere in government buildings, health care facilities or hospitals. You must have access to reliable transportation.
You will be required to participate in the scheduled on-call rotation for frontline support (onsite) after standard business hours and on weekends. You will be required to work shiftwork which includes night shifts, weekends, and holidays.
You will be required to provide proof of a clean criminal records check as part of your terms of employment.
This competition may be used within 4 months to fill similar positions in other areas of Nova Scotia should they become available.
An immunization form needs to be completed confirming immunity to the following, or that bloodwork or vaccinations are scheduled or in progress:
Benefits & Perks
At the CSDS with the Government of Nova Scotia, we are committed to providing a fulfilling work environment with numerous benefits and opportunities:
Join the Department of Cyber Security & Digital Solutions and experience the benefits of a fulfilling career, supported by comprehensive perks, career development opportunities, and a diverse range of paths to explore within our department and across the government.
Pay Grade: PR 01 - PR 11
Salary Range: $1,;- $2,;Bi-Weekly
