Client Care Representative - Edmonton, Canada - Open Circle

Open Circle

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Client Care Representative (Benefits)

Description

The Client Care Representative is responsible for administering the_ OpenCircle Benefit Plan_ offerings and to provide benefit plan information, assistance and support to members, employees, and their families in the understanding and utilization of the benefits plans offered.

Job Duties

Process enrollments quickly and accurately
Assist in the resolution of extended health and dental claim issues by acting as a liaison between employees and the claim adjudicator
Assist employees/beneficiaries/executors with support on Life, Accidental Death and Dismemberment and Disability Claims. Maintain Benefit Administration System to indicate current status
Process drug card requests
Provide immediate and accurate responses to Priority Services clients
Maintenance of employee or division files when changes are received
Process NSF notices when received from Accounting
Maintain records of outstanding premiums
Other duties as assigned from time to time

Qualifications

High school diploma; Post secondary an asset
Effectively deal with all clients in a manner that shows sensitivity, tact and professionalism
Good judgement, decisionmaking and problemsolving skills
Strong written and oral communication skills
Strong interpersonal skills
Initiative in identifying and dealing with situations proactively and persistently
Great attention to detail
Exemplary customer service skills
Demonstrate time management and organizational skills with the ability to meet projected timelines
Proficiency in computer software packages including Microsoft Word, Excel, Outlook. Excellent computer skills are essential in this role