Manager, Quality - Newmarket, Canada - Southlake Regional Health Centre

Southlake Regional Health Centre

Verified Company

Newmarket, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

***: Reporting to the Director of Risk Management, Quality, and Privacy, the Quality Manager is responsible for overseeing the hospital's Quality Program activities. The Quality Manager will be instrumental in developing, implementing, and overseeing quality management tools and systems to optimize patient care outcomes and enhance operational efficiency. This role will oversee and support the Lean Management Transformation Project, and contribute to the development of a new quality program structure, while managing day-to-day operational activities such as Accreditation readiness, Quality Improvement Plan (QIP) development and implementation, patient safety initiatives, and various other quality improvement initiatives.

PRIMARY RESPONSIBILITIES

Leads the development and implementation of the Quality and Patient Safety Plan
Oversees and support various quality improvement initiatives
Champions a a Safe and Just Culture
Provides staff education and training in quality
Establishes performance metrics and benchmarks to monitor key quality indicators, analyzes data trends, and generates reports for senior management and regulatory agencies
Stays abreast of current issues and practices in quality, and patient safety
Manages and maintains quality and patient safety policy and procedures
Assists teams with interpretation, analysis and presentation of data
Prepares reports, briefing notes and presentations for all levels of the organization
Oversees, manages, and develops the role of the Quality and Patient Safety Specialists
Oversee the implementation of quality assurance processes, including peer review activities, root cause analysis, and incident reporting system
Continuously assess the effectiveness of quality improvement initiatives and to identify opportunities for further enhancement to achieve organizational goals
Partners in the development, management and analysis of the operational and capital budget
Coordinates and facilitates organizational quality initiatives and coordinates the Accreditation Canada process
Oversees the investigation of serious safety events
Oversees the incident reporting system and facilitates the development of improved systems for tracking, analysis, evaluating, reporting and communicating patterns of care and clinical outcomes with a focus on system/process improvement
Builds capacity for Quality improvement
Facilitate the management of the hospital and program quality score cards
Performs other duties as required

EDUCATION/CERTIFICATIONS/LICENSES:

Master's degree (or inprogress) in Health Administration, Business, or Engineering
Certification in healthcare quality management (e.g., Certified Professional in Healthcare Quality
CPHQ) is highly desirable
Lean Six Sigma certification required (green or black belt)
Completion of data analytics training, an asset
PMP certification is an asset

EXPERIENCE/SKILLS/ABILITIES:

10 years experience in relevant field required
5 years of Leadership experience (formal and informal experience will be considered)
Experience managing a highperforming team
Demonstrated leadership capabilities in driving organizational change, fostering a culture of quality and safety, and inspiring teamwork among staff members
Expertise with using Microsoft Office (Outlook, PowerPoint, Excel, Word)
Proficiency in data analysis to identify trends, patterns, and areas for improvement
Excellent verbal, written and presentation communication skills
Excellent critical thinking skills
Group facilitation skills
Organized and able to multitask and prioritize effectively
Deep Uunderstanding of systems, systems analysis techniques, values analysis process and continuous improvement principles and tools
Superior decisionmaking and organizational skills
Ability to provide leadership, support and critical analysis in stressful, highly complex clinical and often emotional situations
Able to build relationships internally and externally
Up to date knowledge of current accreditation and regulatory landscape
Models behaviour that is aligned with the values of Southlake Regional Health Center.

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Always with compassion:

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Power of many:

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Serve with purpose:

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Every voice matters:

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Courage to think differently

Benefits: