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    Support services assistant - Brantford, ON, Canada - Victorian Order of Nurses

    Victorian Order of Nurses
    Victorian Order of Nurses Brantford, ON, Canada

    3 weeks ago

    Default job background
    Part time
    Description
    Client Service Associate (CSA) - Planning and Scheduling - Part Time 0.Looking for a career in health care that provides you with an opportunity to make a difference in your community?

    If you are tech-savvy, customer service-oriented, and enjoy problem-solving in a fast-paced environment, we have a career in planning and scheduling for you.

    Join our Client Service Team today
    VON provides home and community care to more than 10,000 people every day in Ontario and Nova Scotia. As a registered charity and not-for-profit, our organization is all about the difference we can make in people's lives.

    Our Client Service Team operates 365 days per year and is provided with consistent schedules which have day shifts and an evening and weekend rotation.

    Assign client visits to nurses and home support workers using knowledge of local geography, client needs, and continuity of care while following collective agreement guidelines and established planning procedures
    Daily activities include receiving and processing client referrals and updates, responding to phone inquiries from clients, doctors, service providers, and other agencies, advanced scheduling, daily scheduling changes (i.e., sick calls, client cancelations, new client admissions), and other administrative duties
    Work closely with team members and management to ensure daily staffing levels are sufficient, and the delivery of quality client care and service are met, as well as forecasting weekly staffing needs
    Support clients, nurses, and home support workers to ensure delivery of quality care
    Tiered Benefits (health, dental, LTD) & an Employee Assistance Program for eligible employees
    Defined Benefit Pension Plan with company contribution for eligible employees
    Be part of a health care team that provides support to people in your community and frontline workers
    Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
    Proficiency with MS Office programs, Outlook, faxing software, and database management
    Experience in a logistics or scheduling environment and experience with scheduling software such as Procura is an asset
    Experience in a health care environment is an asset
    Previous customer service experience in a contact center environment is considered an asset
    Experience in a unionized environment is considered an asset
    lift and carry using appropriate lifting techniques; Administrative Assistant, Medical Office Administrative Assistant, Clerk, Scheduling Clerk, Scheduler, Medical Administration, clerk

    VON Canada is committed to meeting the needs of persons with disabilities and to providing accessibility accommodations for candidates who require them.

    If you are in need of accessibility support, please visit our website at for further details.

    VON Canada is committed to embracing and celebrating diversity, equity, and inclusion (EDI) as fundamental to living out our values of Respect, Compassion, and Excellence in all that we do.

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