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    Manager, Technical Services - Toronto, Canada - Totem recruteur de Talent

    Totem recruteur de Talent
    Totem recruteur de Talent Toronto, Canada

    4 weeks ago

    Default job background
    Full time
    Description
    Drive innovation within a leading Canadian real estate company Totem has partnered with a major developer to find a Lead Systems Analyst to streamline their property management technology.

    About the Company

    This dynamic and innovative real estate company is seeking a highly motivated individual to fill this multifaceted role. If you enjoy a fast-paced environment where you can apply your technical expertise and directly impact the company's success, this is a fantastic opportunity.

    About the Role: Manager, Technical Services

    This position plays a crucial role in supporting the Property Management team. You'll take the lead in designing, configuring, integrating, and implementing various property management systems essential to the company's operations.

    Key Responsibilities:
    • Oversee the design, integration, programming, and implementation of core property management systems (PMS), covering areas like CRM, leasing, payments, reputation management, resident experience, security, and more.
    • Act as the primary liaison with technology vendors, managing project timelines and ensuring successful collaboration.
    • Analyze, test, and deploy upgrades to third-party applications within established schedules.
    • Proactively review construction drawings to align evolving property management needs with planned technical infrastructure.
    • Troubleshoot and resolve data inconsistencies or errors across integrated PMS systems.
    • Manage the setup of newly acquired properties within the company's primary PMS software, including unit setup, rent configuration, and more.
    • Maintain system policies, security protocols, and overall software functionality.
    • Onboard new users, troubleshoot technical PMS issues, and provide necessary travel for on-site support as needed.
    • Contribute to the IT/AV setup of property model suites.
    • Perform administrative tasks within various PMS systems and ensure accurate reporting through data validation.
    • Provide training on systems and develop clear training documentation.
    • Lead the setup and data transfer of new properties into the company's chosen PMS systems.
    • Assist with on-site technical setups, including phone systems, internet, and other essential technologies.
    • Collaborate with leadership to procure necessary equipment for new team members.
    • Facilitate the onboarding of new hires with software logins and email setup.
    • Create and distribute a regular newsletter with technical tips for employees.
    • Manage a system for tracking service tickets and requests.
    Qualifications and Experiences:
    • Minimum of 5 years of experience administering a core PMS system, ideally with a strong focus on Yardi Voyager.
    • 3+ years of experience as a Business Analyst supporting software implementations, development, and database administration.
    • Strong communication skills (both written and verbal) for effective collaboration with senior management, team members, and vendors.
    • Proven ability to analyze financial data and prepare reports aligning with accounting and budgeting principles.
    • At least one year of experience with SQL, including complex joins and conditional statements.
    • Knowledge of GAAP accounting principles is beneficial in mitigating potential errors.
    Intrigued by this position and think you might be a good fit? Contact Tim Dunn at to explore further.
    ​​​​
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