Technical Business Analyst, Digital Services Implementation - Canada - Granicus, Inc.

Description

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here .

This Technical Business Analyst role lives within the customer engagement arm of the Granicus' Digital Services Implementation Team and is a key member of the Implementation Services (IS) team. This team helps customers (government agencies) create valued online services, and partners with customers to enhance the way that government organizations support their communities through strategic experience management. While this position may work with all products in the Digital Services portfolio, the primary focus is on the AMANDA software (Advanced Management and Data Automation).

As a Technical Business Analyst,you will bridge the gap between our government clients' business needs and the technical capabilities of the AMANDA software platform. Leveraging your 5+ years of experience, along with your advanced SQL skills, you will collaborate closely with cross-functional teams, including government stakeholders, software developers, project managers, and quality assurance professionals. Your role will involve gathering, analyzing, documenting, and communicating requirements, utilizing advanced SQL queries, to drive the successful delivery of AMANDA software solutions within the unique context of government processes. Your insights and expertise will be instrumental in optimizing government workflows, improving operational efficiency, and ensuring client satisfaction.

• Work closely with government clients and stakeholders to understand their specific processes, objectives, and challenges.
• Elicit, document, and prioritize clear and actionable requirements for AMANDA software implementations and enhancements within the gov tech sector.
• Utilize advanced SQL querying to analyze data and gain insights into government processes, aiding in requirements identification.
• Analyze and map current and future government processes to identify areas for improvement and optimization.
• Create detailed business requirement documents (BRDs), functional specifications, use cases, user stories, and process flow diagrams tailored to government agencies.
• Ensure that requirements are comprehensive, well-structured, and aligned with both government expectations and software capabilities.
• Facilitate effective communication between technical and non-technical stakeholders, ensuring a shared understanding of requirements within the gov tech context.
• Coordinate with software developers, project managers, and QA teams to accurately translate government business requirements into software features.
• Participate in the testing and validation of AMANDA software solutions for government agencies to ensure alignment with defined requirements and quality standards.
• Collaborate with QA teams to develop and execute test plans, ensuring comprehensive coverage of government-specific scenarios.
• Stay updated on industry trends, best practices, and advancements within the gov tech sector.
• Identify opportunities for software enhancements and process improvements based on government user feedback and evolving needs.

• Responsible forGranicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) ofGranicus information assets in accordance with the company'sinformation security program.
• Must be willing and able to obtain/maintain a Secret-level security clearance through the Government of Canada. Details regarding the requirements for a Secret-level security clearance can be found on this website:

• Proven experience of 5 years as a Business Analyst or 4 to 6 years of related work experience with progressively increasing responsibility enterprise solutions within the gov tech sector.
• Strong understanding of business process analysis, requirements gathering, and documentation within government contexts.
• Excellent analytical and problem-solving skills, with keen attention to detail.
• Effective communication and interpersonal abilities to interact with government clients, developers, and project teams.
• Familiarity with software development methodologies (e.g., Agile, Scrum) and project management concepts.
• Advanced proficiency in SQL, with the ability to write complex queries and analyze data effectively.
• Proficiency in using requirement management tools and software documentation platforms.
• Ability to work independently and collaboratively within a team.
• Ability to manage conflict and influence decision-making at all levels of the organization.
• Proactive and data-driven

• Are bilingual (English and French) – preferred.
• Have served as a developer for high-touch clients.
• Have previous experience with the AMANDA product.

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include –
• Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee population

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally.We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here .

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.