Lead Escalation Engineer - Mississauga
1 month ago

Job summary
This role involves resolving customer issues by partnering with functional leads in Engineering on-site and remote Product Management TAC Sales and elsewhere as required The role requires developing maintaining prioritized Issue List Action Plan driving resolution including executive engagement Assess evaluating criticality reporting current status ensuring customer heard throughout escalation process educating promoting best practices communicating periodically reports holding scheduled conference calls working cross-functional teams investigating root cause analysis implementing corrective actions leading crisis situations managing multiple activities simultaneously possessing excellent verbal written communication presentation skills technical background strong problem-solving approach thriving dynamic global environmentJob description
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