Professional Services Analyst - Ottawa, Canada - Momentive

Momentive

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

More about our Expert Services Team

You'll report to the manager of our growing Market Research Expert Services team, as part of the larger Customer organization.

We're experts in surveys and market research, and we help customers get the answers they need help make important decisions.

What we're looking for
A passionate consulting professional who understands market research, survey software, and has excellent customer-facing skills.

You will

Create endtoend quantitative market research projects including customer consultation, questionnaire design, survey programming, data analysis, and data reporting using SurveyMonkey's software solutions and industrystandard market research techniques
Work with a team of internal partners and vendors, with primary responsibility for delivering market research products
Provide technical expertise as a market research expert including knowledge of the SurveyMonkey platform, analysis methodologies, and market research use cases
Manage multiple market research projects and clients simultaneously
Use SurveyMonkey software knowledge to configure surveys and reports and participate in the implementation design, setup, and review processes

You have

35 years professional experience in a clientfacing role
35 years of professional experience in quantitative market research
Experience using DIY market research tools (including survey design and analysis)
Experience with longitudinal tracking studies, including brand tracking
Familiarity with analytic techniques including max dif, conjoint, and regression modeling
Experience with analytical tools such as SPSS or similar
Consultative selling skills and ability to show customer empathy
Understanding of a range of research techniques
Experience solving problems in customerfacing situations

Who we are and what we do
Momentive (

NASDAQ:
MNTV), maker of SurveyMonkey, is a leader in agile experience management, delivering powerful, purpose-built solutions that bring together the best parts of humanity and technology to redefine AI.

Momentive products, including GetFeedback, SurveyMonkey, and its brand and market insights solutions, empower decision-makers at 345,000 organizations worldwide to shape exceptional experiences.

More than 20 million active users rely on Momentive to fuel market insights, brand insights, employee experience, customer experience, and product experience.

Our vision is to improve human experiences by amplifying individual voices. Learn more at

What we offer our employees
Momentive is a place where the curious come to grow and shape what's next.

By embedding inclusion into our processes, policies, benefits, and culture for our 1,400+ employees across North America, Europe, and APAC, we're building a workplace where people of every background can excel.

In addition, we've won multiple Culture and Employee awards, including Comparably's Best Workplace for Women and Diversity and Best Company for Perks and Benefits and Work-Life Balance, and received recognition for our forward-looking benefits policies, including best workplace for parents, vendor benefits standards, and our annual holiday refresh.

Our commitment to an inclusive workplace
Momentive is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination.

We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

Accommodations are available for applicants with disabilities.

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