Bilingual Service Coordinator - Montréal, Canada - GoCo
Description
Who Are We?
GoCo is a next-generation managed service provider that offers robust and flexible business communication technology like Unified Communications, Managed Networks, and Network Security to its customers.
We are a group of experienced technology entrepreneurs from different backgrounds uniting their strengths and expertise to help businesses connect with their customers and the world.
We have the scale and resources to bring our vision to life, but also the agility to flex to the needs of our customers along the way.
We are on a journey to assemble multiple industry-leading players into the most agile and efficient provider in the Canadian market.
Who are we seeking to join our team?
GoCo is seeking an experienced "Bilingual Service Coordinator" for its Montreal office.
You will contribute to the team by performing the following:
- Process and manage customer orders to completion
- order entry, order coordination (internally and with our vendors), and ensure prompt customer communication
- Ensure customer satisfaction by making sure Customer Promise Dates are met
- Handle customer inquiries promptly and escalate issues to management as needed
- Work with other departments to ensure trouble tickets are resolved
- Perform other duties as required
- High School diploma and/or equivalent experience
- Technical degree or diploma and a general understanding of Internet connectivity services (DSL, Cable, Wireless), Web Hosting, Cloud Computing, and/or project management is a definite asset
- Minimum 3 years of experience in a customer servicerelated role required, preferably in a technologyrelated industry
- Strong customer focus with a commitment to providing exceptional customer service
- Strong commitment to deadlines and work ethic taking accountability and ownership to overcome roadblocks to ensure Customer Promise Dates are met
- Ability to thrive in a challenging, demanding, and rapidly changing environment without close supervision
- Ability to work cooperatively and effectively with fellow team members, clients and other internal departments
- Flexibility to adapt and accept various tasks to ensure the overall team objectives are met
- Detailoriented with an appreciation for processes and process improvements
- Desire and interest in pursuing a long term career in the technology industry
- Excellent organizational skills with a strong ability to prioritize
- Excellent written and verbal communication skills
- Strong computer skills, including Microsoft Office programs (Word, Excel, Outlook etc.)
- Prior experience using an order entry management database, a trouble ticketing system, and/or a client relationship management system (e.g. Microsoft CRM) is an asset
Mandatory:
- Bilingual (English/French)
- Account Management experience
Accessibility
GoCo is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.
INDHP
LI-JB1
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