- Executing daily critical processes, administration, and servicing activities related to retail deposits and payments
- Supporting payment execution, transactions, service requests, and administrative activities within service level agreements
- Collaborating with stakeholders to streamline processes, establish positive relationships, and achieve business results
- Managing specialized operations processes like cheque processing, electronic transactions, and account maintenance
- Bilingual proficiency in French and English for verbal communication
- 1-2 years of customer service experience in an office or professional environment
- Ability to communicate professionally via phone and email
- Tech-savvy with strong computer and writing skills
- Prior experience in a financial institution
- Proficiency in Microsoft Office tools, especially Excel
- Background in an analytical or investigation role
- Education: High School Diploma or higher
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Quality Customer Service Representative - Montreal, Canada - SPECTRAFORCE
Description
Position Title:
Service Representative
Length of Contract: 6 months
Physical Working Location: Montreal, QC
Work Arrangement: Hybrid, 80% in office during the contract with a possibility of remote work after training
Hours of Operation: Preferably 7am-3pm EST, 8am-4pm EST also acceptable
Work Days: Monday to Friday
Role Mandate:
The Bilingual Service Representative is responsible for handling all customer service inquiries with a focus on quality and professionalism through phone calls and emails.
Role Responsibilities Include:
Must-Have Skills:
Nice-to-Have Skills: