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Success Manager
3 weeks ago
LifeRaft Halifax, NS, CanadaAs a Customer Success Manager, you'll spearhead the cultivation of strong client relationships at LifeRaft. You'll ensure seamless product implementation and ongoing usage, collaborating with clients to meet their goals, identify growth opportunities, and overcome obstacles. Mana ...
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Customer Success Manager
3 weeks ago
LifeRaft Halifax Regional Municipality, Canada Full timeAs a Customer Success Manager, you'll spearhead the cultivation of strong client relationships at LifeRaft. You'll ensure seamless product implementation and ongoing usage, collaborating with clients to meet their goals, identify growth opportunities, and overcome obstacles. Mana ...
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Technical Success Manager
2 weeks ago
Neil Corporate Services (NCS) Halifax, NS, CanadaAs the Technical Customer Success Manager, you will be responsible for maintaining ongoing customer relationship(s) and provide organizational insights on client-to-business interactions. You will lead initiatives to improve the customer experience via strategic planning focusing ...
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Customer Success Manager
5 days ago
LifeRaft Inc Halifax, NS, CanadaAs a Customer Success Manager, you'll spearhead the cultivation of strong client relationships at LifeRaft. You'll ensure seamless product implementation and ongoing usage, collaborating with clients to meet their goals, identify growth opportunities, and overcome obstacles. Mana ...
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Customer Success Manager
2 weeks ago
Adaptiiv Medical Technologies Halifax, CanadaAt Adaptiiv Medical Technologies Inc., we help transform the patient experience with 3D-printed patient-specific accessories for use in radiation therapy. We foster a culture of innovation, collaboration, diversity, creativity, growth, and success. We are always looking for indiv ...
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Customer Success Manager
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Trolley Halifax, Canada**Trolley is the payouts platform for the internet economy.** Our vision is to unlock the collective economic opportunity of the internet - for everyone - by building a truly global payouts ecosystem. Through our powerful platform and API, Trolley enables businesses to reach work ...
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Manager, Training Success
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Manager, Client Success
1 week ago
LifeRaft Halifax, Canada**Manager, Client Success** · This individual will play a critical role in helping to continue our unprecedented growth, working with our Client Success Team to build and deliver effective and industry-relevant product training, conduct follow-up meetings with clients, manage the ...
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Client Success Manager
4 weeks ago
LifeRaft Halifax, Canada Full timeAs a Client Success Manager, you'll spearhead the cultivation of strong client relationships at LifeRaft. You'll ensure seamless product implementation and ongoing usage, collaborating with clients to meet their goals, identify growth opportunities, and overcome obstacles. Managi ...
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Client Success Manager
1 week ago
Social Navigator Inc Halifax, Canada**Client Success Manager** · Our Client Success Managers (CSM) bring LifeRaft's best ideas, innovations and capabilities to customers and match these to the customers' business goals driving return on investment. As a CSM you will be a trusted advisor to our valued clients provid ...
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Customer Success Manager
1 week ago
Adaptiiv Medical Technologies Halifax, Canada Full timeSalary: · At Adaptiiv Medical Technologies Inc., we help transform the patient experience with 3D-printed patient-specific accessories for use in radiation therapy. We foster a culture of innovation, collaboration, diversity, creativity, growth, and success. We are always lookin ...
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Customer Success Manager- Remote, Canada
1 week ago
Smile DH Halifax, CanadaThis is a remote position and can be located anywhere in Canada. · AS THE WORLD MOVES TO FHIR, THERE ARE PLENTY OF REASONS TO SMILE. · Smarter decisions, fewer barriers, and better incentives are just the beginning. Smile Digital Health makes it easy for healthcare stakeholders t ...
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Client Relations Coordinator
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Adjoint
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Senior Trust Officer
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Associate Relationship Manager, Business Banking
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CIBC Halifax, Canada Temps pleinNous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients. · À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir ...
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Assistant Store Manager in Training
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The Government of Nova Scotia Halifax Regional Municipality, CanadaNuméro de concours 42959 · Direction des programmes de français langue de la minorité (Bilingue/Bilingual EN/FR), Permanent, HALIFAX · Education & Early Childhood Development · Date de clôture : 31-May-24 (Les candidatures sont acceptées jusqu'à 23 h 59, heure de l'Atlantique) ...
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CGI Halifax, Canada Full timePosition Description: · This is a great opportunity to join our CGI team in Halifax providing leading IT services to our clients. We are seeking an experienced Senior Project Manager who has managed mid-large sized application management and development projects in a complex env ...
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Operations Manager
1 day ago
John Ross & Sons Ltd. Halifax Regional Municipality, Canada Full timeJob description · We seek an ambitious, dedicated Senior Yard Operations Manager to work at our Halifax, NS location. The individual will report directly to Senior Management and be accountable for all aspects of the operations of the company. The ideal candidate will be a highly ...
Technical Customer Success Manager - Halifax, Canada - Neil Corporate Services (NCS)
Description
As the Technical Customer Success Manager, you will be responsible for maintaining ongoing customer relationship(s) and provide organizational insights on client-to-business interactions. You will lead initiatives to improve the customer experience via strategic planning focusing on customer engagement and requirements. The Technical Customer Success Manager will work in conjunction with Project Delivery and Managed Services Teams driving organizational alignment resulting in a positive customer experience, driving customer satisfaction and growth.
Responsibilities:
Lead day-to-day engagement with customers, liaising with Internal Operational teams.
Manage customer engagement plans including touch points, cadences, and methodology.
Be primary point of contact for customer engagement
Drive customer success outcomes to ensure the company meets desired business objectives and goals.
Lead the customer success strategy to create organizational efficiencies and improve customer experiences.
Effective communication to convey technical information to diverse audiences
Develop processes and KPI's relating to Customer Satisfaction and operational efficiency.
Identify challenges and opportunities to improve the overall service delivery model.
Requirements:
Bachelor's degree or College diploma in business or related field, or an appropriate combination of education and experience.
5 – 10 years' working experience in a customer success role.
Excellent business acumen and communication skills.
Commitment to ensuring the success and satisfaction of clients through technical solutions.
Proven experience leading customer success initiatives, solution-based techniques, and leveraging customer success best practices.
Ability to collaboratively develop strategies, translate them into initiatives and track successful delivery.
Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving, communication, delegation, and planning.
Able to collaborate across the organization and with external stakeholders.
In-depth understanding of IT infrastructure and application integrations.
Familiarity with relevant software, tools, and platforms.
Ability to analyze and troubleshoot complex technical issues efficiently
We are supportive of workforce diversity and encourage internal/external applications from all qualified individuals. We thank all candidates for their interest, however, only those selected for an interview will be contacted.
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