Customer Care - Ottawa, Canada - Crown Lift Trucks ULC

Crown Lift Trucks ULC

Verified Company

Ottawa, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are currently hiring a Service Customer Care representative to join our growing teamCrown Lift Trucks is the premier material handling dealer in Canada.

We are a leader in the industry and are considered a one-stop shop for all material handling needs.

Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering complete service solutions including maintenance programs, parts supply, and training.

WE OFFER:

Competitive compensation
Tuition reimbursement
Comprehensive benefits such as:

medical insurance, dental, vision, long term/short term disability, life insurance, and more

Pension plan
Boot allowance
Opportunities for advancement and ongoing professional development

Communicate with field service technicians to relay service request information:

Assign service work and dispatch field service technicians to customer locations based on geographic location, skill level of the technicians, and a planned maintenance schedule.

Provide assistance to Technicians to resolve issues in order to maintain an acceptable and accurate customer invoicing process.
Collect, enter, and confirm that work orders are submitted. Verify accuracy and generate invoices for mailing.
Enter maintenance agreements into branch software for service and billing purposes and update as necessary.
Maintain customer and technician landmarks in the GPS Tracking System. Monitor the GPS tracking information.
Monitor work in process report and planned maintenance completion.
Prepare credit requests and process once approved. Create and run service reports as requested by management.
May provide backup support for parts customer care:

Receive calls and process parts orders from customers, service technicians, and parts vans.

Perform other duties as assigned.

KNOW HOW & EXPERIENCE:

High school diploma
Microsoft Office:

Outlook, Excel, & Word experience

Web Browser and general PC experience
Able to work within a team
Customer service experience
Demonstrated excellent problem solving and reasoning skills
Demonstrated excellent communication and interpersonal skills
Demonstrated excellent organizational and planning skills
Ability to establish priorities in a fastpaced environment
General automotive or industrial mechanical knowledge is an asset

Please note that we currently require all new hires to complete a criminal reference check t
o be eligible for employment.
We are an equal opportunity employer.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Crown Lift Trucks Canada will provide accommodations throughout the recruitment and selection process to applicants with disabilities.

If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require to ensure your equal participation.