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    information technology - Ottawa, Canada - 8463859 Canada Inc.

    8463859 Canada Inc.
    8463859 Canada Inc. Ottawa, Canada

    3 weeks ago

    Default job background
    Description
    • Education: College/CEGEP
    • Experience: 5 years or more
    • or equivalent experience

      • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Participate in the redesign of applications and other software
    • Supervise other technical support workers in this group
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Perform Web-server backup and recovery operations
    • Provide customer service

      • Computer and technology knowledge

    • Information Technology Infrastructure Library (ITIL)
    • JavaOS
    • Security software
    • Project management software
    • Website creation and management software
    • Web service design
    • Database software
    • Software development
    • C++
    • Oracle

      • Area of specialization

    • E-commerce

      • Security and safety

    • Criminal record check

      • Transportation/travel information

    • Willing to travel

      • Personal suitability

    • Initiative
    • Organized
    • Work Term: Permanent
    • Work Language: English
    • Hours: 37.5 hours per week
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