- Providing the vision and strategy for VCNA's overall systems architecture and innovating through the research and application of existing and new technologies.
- Addressing business requirements and improving business effectiveness by collaborating with the business teams, local and global IT, and vendors, to deliver solutions aligned with the overall IT strategy.
- Managing large systems projects, and supervising and mentoring IT analysts, technicians and outsourced support teams.
- Providing third level technical support.
- Act as focal point for the technical team on large projects.
- Prepare and present project proposals as well as help to identify and schedule project deliverables, milestones, and required tasks.
- Define project plans for implementing solutions including project scope, technical, financial, resource, change, and people-related aspects.
- Manage large implementation projects (>300hr).
- Estimate project schedule and cost based upon agreed scope.
- Business Analysis
- Research and analyze technologies to identify, propose innovative, cost-effective solutions to improve processes and support business growth.
- Create business cases to justify investment.
- Act as a trusted advisor for business stakeholders to identify the needs of the business.
- Create functional requirements that clearly define the scope of the request to the business team.
- Design and implement large software solutions and mentor other team members on medium and small projects including leading with improvements in governance, security, and architecture.
- Provide technical guidance, advice, and recommendations to assist in technology decisions, directions, strategy, and roadmap.
- Communicate technical design through functional/technical specifications and diagrams (Landscape, Dataflow, Sequence).
- Create and execute test plans and detailed test scripts for software solutions (custom and vendor solutions).
- Understand networking sufficient to analyze application requirements and impacts.
- Support
- Respond to assigned tickets and provide third level support including occasional emergency support after regular working hours.
- Mentor other team members and outsourced support teams.
- Lead problem investigations to solve system incidents and determine root cause of complex issues.
- Demonstrate on a regular basis original thinking which is required to assess, troubleshoot, and mitigate issues.
- Assess complex problems, independently find Root Cause, and determine solutions to implement and document resolutions for future reference.
- Independently repair and recover from system failures in a timely manner even when not familiar with the system.
- Coordinate and clearly communicate with impacted parties.
- Advanced level knowledge of MS Windows operating systems, scripts, Active Directory, and familiarity with computer hardware, interfaces, and cables sufficient to identify and specify cables and systems.
- Provide reasonably accurate effort estimates for assigned incidents for investigation and solution implementations.
- Work with vendors, outsourcers, and contractors to improve existing systems and services and ensure SLAs and KPIs are met.
- Strong technical and software architecture skills, especially Microsoft technology stack (dotnet, SQL, PowerBI)
- Bachelor's degree in computer science or a related information technology field.
- 12+ years of related experience.
- Managing small teams.
- Working with and negotiating with vendors.
- Working with outsourced support teams.
- Knowledge Good interpersonal, written, and oral communication skills in English.
- Microsoft technology stack (dotnet, SQL, PowerBI)
- Certificates, Licenses, Registrations Microsoft solution architect, Microsoft platform certifications, or equivalent would be very beneficial.
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Application Architect - Old Toronto, Canada - EmergencyMD
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Description
Job Purpose
This position is responsible for ensuring that VCNA's IT systems reliably and effectively support the company's business goals. The incumbent will achieve this by:
Key Accountabilities
Key Requirements:
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