Guest Experience Coordinator - Etobicoke, Canada - Clutch Technologies Inc.

Clutch Technologies Inc.

Verified Company

Etobicoke, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Clutch:

We're on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere.

Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guaranteeand that's just the beginning.

Named two years in a row to the _Globe & Mail's_ list of the Top Growing Companies in Canada and also awarded spots on Deloitte's Technology Fast 50 and Fast 500 lists, we're looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, and Prince Edward Island.

Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit

About the role:

Clutch is looking for a
Guest Experience Coordinator to help with day-to-day retail customer experience operations and admin support If you are a self-starter who loves helping customers, building process and developing systems to provide exemplary customer experience, we'd love to hear from you.

In this position, you will define the retail experience for customers and ensure that standards are being met across our customer facing teams.

Working alongside our field operations and revenue team, you will strive for operational excellence with all pre and post administrative duties in addition to all verbal communication with customers.

What you'll do:

Greet guests and guide them through the Clutch buying/selling journey
Monitor visitor access and oversee daily guest operations
Own daytoday guest interactions at the Clutch facilities to deliver a delightful customer experience, you will be the glue between the Revenue and Field Operations team
Be a customer service champion and liaise our operations team to address any postdelivery customer requirements without compromising Clutch's bestinclass customer experience
Assist in administrative, clerical and deal funding tasks
Maintain a clean, presentable front desk and customer waiting area

What we're looking for:

2+ years of experience in customer service/experience or retail management
Proven attention to detail and a process oriented mindset
Familiarity with software/tech platforms used to manage/measure processes (e.g., Google Sheets, Airtable, Hubspot)
Ability to efficiently organize time and manage priorities; and
Ability to work in a dynamic, fast paced and highvolume environment.

It'd be great if you have: