Student Services Administrator - Vancouver, Canada - ILAC

ILAC

Verified Company

Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The International Language Academy of Canada (ILAC) is one of the best-recognized English language schools in Canada and is known for its students' diversity (our students come from over 75 countries), quality of teaching, and exceptional customer service.

Our ambassadors speak over 40 languages and will make sure our students have the best possible experience throughout their learning experience.

Established in 1997 ILAC is one of the leading English Language providers in international education located in Toronto and Vancouver.

Our mission is to provide the highest quality service, support and opportunities to our customers and employees. We provide English language training as well as professional certificates and diplomas to thousands of international students every year.

We have been voted #1 English School in Canada and have been recognized as one of the most awarded English schools in the world.

Role Overview

Key responsibilities and capabilities

Assist ILACIC Students with any inquires related to their program and college services.
Resolve student concerns in a timely and efficient manner.
Support orientation sessions for the new students as needed.
Follow up with students on the required documents before and after each intake.
Understands and upholds confidentiality and privacy of student information and inquiries.
Understands and supports the various technology systems and processes that ILACIC utilizes for the continuous improvement and enhancement of service.
Maintains and organizes inventory and status of all confidential student records, documents, and forms.
Knowledgeable of ILACIC guidelines on document retention and shredding procedures.
Strong computer proficiency, Microsoft Office, Excel, Word;
Supports processes, as defined, to create and maintain data integrity.
Supports the Students Services Manager with planning and scheduling.
Attends team meetings identifying procedural problems, offering suggestions for improvement of services, and recommending changes.
Process all student homestay and insurance extensions and upgrades in the system and ensuring all respective departments have up to date information.
Must be available to work from 2:00pm to 10:00pm Monday to Thursday, 10:30am to 6:30pm on Fridays.

Person Specification

Patience, mild temper & good communication skills
Strong written and oral communication skills in English
Fluent in Portuguese, Spanish, Japanese or French considered an asset
Excellent attention to cultural awareness and sensitivity
Solutions oriented
High level for attention to detail
Analytical
Confidentiality
Customer focused
Ability to work well under pressure
Ability to solve problems/emergency issues

Job Types:
Full-time, Permanent

Salary:
$40,000.00-$42,000.00 per year

Schedule:

8 hour shift

Ability to commute/relocate:

Vancouver, BC V6E 3V6: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

Please list all languages you're fluent in (considered an asset)
Are you available for the working hours listed in the job description?

Experience:

Customer Service: 2 years (preferred)

Administrative: 1 year (preferred)

Work Location:
One location

All ILAC employees are expected to be vaccinated in accordance with the ILAC's COVID19 Vaccination Policy.
ILAC is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility to Ontarians with Disabilities Act. If contacted, please advise should you require accommodation during the hiring process._

- #ILACH_