Technical Service Specialist - Calgary, Canada - NOVA Chemicals Corporation

NOVA Chemicals Corporation

Verified Company

Calgary, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job ID: 2105

Closing Date: 03/28/2023

Job Category:
Technology

Location:
Centre for Performance Applications, Home Office Alberta, Home Office Ontario, Home Office USA, Manufacturing East Corporate Center, Red Deer Executive Place

This position provides the option to work from home on Mondays and Fridays each week, with the requirement to report to the primary NOVA Chemicals work location on Tuesdays through Thursdays.

Employees can opt out of the hybrid schedule and will be expected to work Monday-Friday from the primary work location.

Remote work will be considered.

Who We Are:

NOVA Chemicals develops and manufactures plastic resins and other petrochemical products that make everyday life safer, healthier and easier.

Our employees take pride in our focus on safety and social responsibility by working together to ensure health, safety, security and environmental stewardship through our commitment to sustainability, ESG, and Responsible Care.

NOVA Chemicals, headquartered in Calgary, Alberta, Canada, is wholly-owned by Mubadala Investment Company of the Emirate of Abu Dhabi, United Arab Emirates.

NOVA Chemicals helps shape a world where products vital to our health and happiness are even better tomorrow than they are today.

We are seeking talented and passionate people who enjoy working in a collaborative, innovative environment to join our dynamic team.

We are seeking a passionate and professional person to join the Durables & Rigids Technical Service Team as a Technical Service Specialist.

You Will Use Your Expertise To:

Provide customer technical support such as attending resin qualification trials, offering processing advice, providing product related training, and troubleshooting expertise.

Identify customer opportunities and deliver captured value.
Provide support and advice on product development initiatives.
Ensure customer satisfaction through timely and effective resolution of customer complaints.
Develop and maintain effective, professional, customer relationships.
Support various product quality and customer experience initiatives.
Represent NOVA at industry associations and conferences.

What We Are Looking For:

Bachelor of Science/Engineering degree with 8+ years of related experience OR technical school diploma with 10+ years of related practical experience.

An aptitude for simulation software and applied statistical tools and techniques such as multi-variant analysis and design of experiment.
Strong interpersonal skills, ability to establish and maintain effective customer relationships.
A passion to provide great customer experience working with NOVA.
Strong problem-solving skills.
Well-developed communication skills including presentation and technical writing skills.
Ability to work effectively both independently and in a team environment.
Demonstrable history of strong performance in current role.
Well-developed critical thinking skills with an aptitude for thinking outside of the box.
Effective time management/organizational skills.

The Following Skills Will Be Considered an Asset:
Experience operating common polymer processing equipment.
Knowledge of common polymer tests and related procedures.

You Can Stand Out If:
You are passionate about your work and put care and thought into all that you do. You are responsible and follow through with your commitments to others and to safety. You are innovative and are willing to challenge your biases when problem solving. You are collaborative, inclusive, and work well with others towards team goals.

Additional Information:

Relocation will be considered to the nearest geographical NOVA Chemicals' location for this position
Compensation will be commensurate with education and experience
Must be willing and able to travel up to 50%+ of the time, mostly domestic USA and Canada
Must possess a valid driver's license and be eligible to travel easily between Canada and the U.S.

Why NOVA Chemicals?

NOVA Chemicals' flexible benefit programs are designed to meet the diverse needs of our employees, because when it comes to benefits, everyone has different priorities.

Our benefits offerings will vary based on your work location, and are an element of the "Total Rewards" package used to reward employees.

Check Us Out Online:

Follow us on Twitter and Instagram for company news.
Follow us on LinkedIn and Glassdoor for job updates.
Read more on our Responsible Care and sustainability initiatives like Project STOP

All qualified applicants will receive consideration for employment without regard to age race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Accommodations for job applicants with disabilities are available on request.