- Oversee daily operations of SEO, PPC, and web design teams.
- Create clear resource plans for accurate production schedules.
- Develop efficient workflows and processes for maximum productivity.
- Lead teams to achieve agency goals.
- Streamline client onboarding for a positive experience.
- Collaborate with sales and account teams to understand client needs.
- Ensure timely communication with clients throughout onboarding.
- Lead, mentor, and motivate marketing professionals.
- Implement employee incentive programs for performance and engagement.
- Conduct performance reviews and provide feedback.
- Coordinate employee training through workshops.
- Monitor progress towards goals and adjust strategies as needed.
- Communicate progress to executives and stakeholders.
- Manage marketing operations budget.
- Create financial reports for performance tracking.
- Ensure financial goals are met through effective resource allocation.
- Manage HR tasks including recruiting and onboarding.
- Develop company policies for compliance and positive work environment.
- Handle employee relations and resolve conflicts.
- Oversee administrative functions for smooth operations.
- Collaborate on company strategic plan with the executive team.
- Identify growth opportunities and industry trends.
- Maintain competitive edge through best practices.
- Bachelor's degree in Marketing, Business Administration, or related field. MBA preferred.
- 5+ years of experience in marketing operations, preferably in a digital agency.
- Strong understanding of SEO, PPC, and web design.
- Excellent leadership and problem-solving skills.
- Effective communication and team management abilities.
- Expertise in project management tools and CRM software.
- Financial management experience and HR knowledge.
- Competitive salary and performance-based bonuses ($70,000-$175,000 total comp).
- Hybrid work schedule.
- Opportunities for growth within the company.
- Professional development and generous paid time off.
- Benefits Plan.
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Director of Marketing Operations - canada, Canada - soulpepper
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Description
About Soulpepper
Soulpepper is a marketing solutions company focused on both corporate performance and social impact. Specializing in systemized marketing solutions including search engine marketing, SEO, small business coaching, web design, and email services for law firms and other professionals. Our mission is to help entrepreneurs achieve success through online marketing, technology, and education. As a rapidly growing company and trusted Google Partner, we are a team of experts dedicated to online company growth.
What makes us unique? We are committed to using business as a force for good, prioritizing people and the planet alongside profits. We are digital marketing specialists, growth hackers, and trusted advisors who challenge the status quo and drive change.
Our team is expanding rapidly, and we are seeking innovative thinkers to join us in making a difference.
About the role
We are seeking an individual with a proven track record in operations to join us as an Operations Superstar. If you thrive in fast-paced environments and enjoy building processes, connecting software and departments, managing budgets, and empowering teams, you've come to the right place at Soulpepper.
The ideal candidate will oversee the business operations, allowing the Owner and Agency Director to focus on growth. This role requires someone who values efficiency, enjoys agency life's speed, and excels in managing processes, budgets, and problem-solving in online marketing.
Key Responsibilities:
Operational Management:
Client Onboarding:
Employee Management:
Financial Management:
Human Resources and Administration:
Strategic Planning:
What you'll bring to our team
What's in it for you
We appreciate your interest in Soulpepper. Only candidates who submit a cover letter will be considered. We welcome all applicants regardless of background. Our diversity is key to our success.