Business Analyst - Mississauga, Canada - University of Toronto

University of Toronto

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Date Posted:03/15/2023

Req ID: 30289

Faculty/Division:
UofT Mississauga

Department:

UTM:
Info. & Inst. Tech. Services

Campus:
University of Toronto Mississauga (UTM)

Position Number:

Description:

About us:

The university's second largest division, U of T Mississauga has 17 academic departments and offers 156 programs in 92 areas of study.

Home to approximately 15,000 students and over 1,000 faculty and staff, the campus houses the Mississauga Academy of Medicine, Centre for Medicinal Chemistry and Institute for Management and Innovation.

With its distinctive interdisciplinary programs such as forensic sciences and biomedical communications, U of T Mississauga offers a broad array of continuing education programs and professional masters programs.

Established in 1967, the campus features award-winning architecture, robust community partnerships and a dynamic student environment set amongst 225 acres along the Credit River in Mississauga.

Your opportunity:

Information & Instructional Technology Services (I&ITS) is a high-volume service delivery operation, processing over 15,000 incident, change, and service requests annually, and is the principal/primary support for the teaching, learning, and research mission at UTM.

We are recruiting IT professionals who will enthusiastically contribute to the pursuit and execution of I&ITS' three priorities of client-centricity, administrative and operational excellence, and team cohesion.

This role will interact with a broad range of projects and portfolios, from digital transformation, to large capital projects and renovations.

This is your opportunity to join a Canada Top 100 Employer with fantastic benefits, and exciting career prospects

Your responsibilities will include:

Influencing and identifying unarticulated business needs
Working with clients to develop solutions that help them realize their business goals
Planning the implementation of solutions that grow or transform their business
Writing complex specifications based on client needs
Project planning, tracking, and execution
Providing advice and data to support the development of business cases and analytics for departmental initiatives
Product research and environmental scans for solutions and products that meet our client needs

Essential Qualifications:

Bachelor's Degree in Business, Information Science, Computer Science, or an acceptable equivalent combination of education and experience
Minimum four years' experience deploying and operationalizing new systems in a large, complex organization
Solid background in computer technology, delivering IT projects and services
Demonstrated experience in business process analysis, identifying waste and pain points, and new service design
Demonstrated experience reviewing design specifications, and coordinating feedback from campus partners and consultants
Demonstrated experience creating documentation for new and existing solutions
Excellent facilitation skills with the ability to work effectively with a wide range of stakeholders to gather requirements, track action items, and problem solve issues
Excellent analytical, logístical, and problemsolving skills
Excellent communication (both oral and written) and interpersonal skills, and the ability to distill complex ideas for nontechnical clients
Excellent organizational, time management, prioritization, and multitasking skills
Ability to work well under pressure and to meet strict deadlines

Assets (Nonessential):

ITIL foundations level (or higher) certification
Familiarity with Lean process design
PMP, CBAP or similar PMI/IIBA credentials
Previous working experience in an Agile environment
Experience working with the ServiceNow platform

To be successful in this role you will be:

Communicator
Organized
Proactive
Procedural
Selfconfident
Team player
Please Note
This is a term position for 20 months**This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto's Alternative Work Arrangements Guideline

Closing Date: 03/23/2023, 11:59PM ET

Employee Group:

USW

Appointment Type:
Budget - Term

Schedule:
Full-Time

Pay Scale Group & Hiring Zone:

Job Category:
Information Technology (IT)

Recruiter:
Valerie Davis

**Lived Experience Statement