Customer Care Coordinator - Delta, Canada - Wallenius Wilhelmsen

Wallenius Wilhelmsen

Verified Company

Delta, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Overview:
The

Customer Care Coordinator position provides direct support to our production team, supervisors/managers and acts as the company representative to customers and carriers, ensuring all customer requirements are met.

Job Description:

Respond to a variety of customer requests and special instructions in a timely and efficient manner.
Maintain railcar data base by entering in railcar numbers, building rail loads by scanning tags into the system and creating outbound rail register and bills of lading for the railways.
Accurate and timely data entry of warranty and transport claims for all OEMs, into various computer systems.
Identify and correct data entry errors using appropriate quality control methods
Coordinate with Accounting Department on processed claims and ensure it matches with claims processed in customer systems.
Provide administrative support like printing of work orders and price labels, organizing and filing files, data entry etc.
Crosstrain and support other Customer Care functions and customer accounts.
Troubleshoot, investigate, and take corrective action with respect to errors.
Make recommendations concerning new procedures and processes to increase productivity, responsiveness to customer needs, and streamline current practices.
Provide general data entry support across many teams on an adhoc basis
Other duties assigned

Job Requirements:

One year experience in customer service and inventory control procedures preferred.
Strong written and verbal communication skills are required to interface with customers and employees.
Must have strong organizational skills, the ability to multitask and be able to work in a fastpaced environment.
Must be proficient at an Intermediate Level in MS Excel and have a working knowledge of MS Windows and Word.
Previous accounting experience is a plus.

Pay Type :
Salary