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    Performance Management Lead - Vancouver, BC, Canada - Roots

    Roots
    Roots Vancouver, BC, Canada

    1 week ago

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    Description

    The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals.

    Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence.

    They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in-store experience to customers and employees.

    1 + years related experience in a retail apparel environment, luxury retail experience is a plus;
    Proven experience with POS management, daily banking procedures, and submitting timely reports;
    Available for varied weekly shifts, including weekends, closing and holidays.
    Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge;
    Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities;
    Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations of the store;
    Assist store management in conducting new associate onboarding and trainings;
    Oversees and delegates tasks to team to best maximize efficiency of store operations;
    Communicates individual and/or team performance feedback to store management;
    Ensure adherence to all company policies, procedures and guidelines;
    Perform opening and closing procedures, and any inventory duties as directed.
    Roots is not only a brand, it's a culture and lifestyle.

    We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

    Roots Corporation offers a culture that fosters inclusion and respect.
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