- Consultation with/engagement of branch management or staff in the branch clusters to understand emerging community needs and challenges and to develop appropriate services/supports which meet changing community needs;
- Digital and virtual library service initiatives including service strategies for targeted areas such as web or mobile device users;
- Development and maintenance of the Library's website;
- Development and maintenance of the integrated library system;
- Development, planning and maintenance of staff and public desktops;
- Coordinated development and roll-out of the technology services strategy;
- Strategic partnerships and corporate projects as assigned;
- Effective and efficient management of technology services operations and significant associated budgets; and
- Assistance to the Division Manager with strategic plans and policy-development.
- General knowledge of the Ottawa Public Library and City of Ottawa and of corporate and departmental policies and procedures
- Articulates the mission, vision and values of the library organization
- General understanding of governance structures between the public library and the City of Ottawa
- Recognizes the benefits of change and understands the principles, processes and responsibilities for managing organizational change
- Legislation, policies, regulations, guidelines and operational procedures relevant to the operational area, including the Public Libraries Act, the Municipal Freedom of Information and Protection of Privacy Act, the Copyright Act and the Accessibility for Ontarians with Disabilities Act.
- Must be familiar with and adhere to the principles of intellectual freedom
- Project management principles and application
- Contract document preparation, the tendering process and supervision of field services
- Supervisory experience and motivational techniques; working knowledge of corporate human resource policies, practices and collective agreements related to managing in a unionized environment, including hiring, dismissal, performance management and the grievance procedure
- Financial management practices and budget processes
- Methods used to deal with the media in a professional manner
- Standards specific to specialty area
- Equipment operation specific to specialty area
- Computer applications, including MS Office, SAP, integrated library systems, web applications, and familiarity with project management software
- Must possess the training, experience and knowledge to organize the work and its performance.
- Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures.
- Strategic Leadership - Sets/implements the strategic direction, understands internal and external trends, the political sensitivities of the organization and applies this knowledge to support the long-term vision and success of the City
- Demonstrates Business Sense - Understands the impact of decisions on the business and the ability to strive to improve business performance; requires an awareness of business issues, processes and outcomes as they impact the community, the City's reputation and strategic direction
- Builds Collaborative Relationships - Proactively communicates, builds and utilizes professional relationships and partnerships with all internal and external stakeholders
- Fosters Innovation and Change - Develops an environment that embraces innovation and efficiently integrates change into the organization
- Engages Employees - Leads, coaches, mentors and develops an engaged, diverse workforce of individuals and teams, where work is performed in a safe, respectful environment and successes are recognized and celebrated regularly
- Delivers Results - Creates effective plans and performance measures, holds themselves and others accountable for measurable, high quality, timely and cost-effective results
- Client-centric Focus - Serves the client interest through focusing individual, team and organization effort on identifying and meeting key and diverse client needs (the term "client" includes both internal and external clients)
- Language Requirement: Designated Bilingual - specific level of language proficiency: French: oral, reading, writing required. English: oral, reading, writing required. Candidates who do not meet language requirements will be required to participate in training.
- Additional vacancies may occur during the competition process.
- Alternative educational credentials combined with job-related experience, demonstrated performance, and ability may be considered in lieu of stated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
-
Software Development Engineer, Customer Service Technology
Found in: Jooble CA O C2 - 2 days ago
Acumatica, Inc. Ottawa, ON, CanadaBut don't take our word for it—read what analysts like G2 and Info-Tech have to say about us. Acumatica is a leading provider of cloud business management software that empowers small and mid-size businesses to unlock their potential and drive growth. Built on the world's best cl ...
-
The Royal College of Physicians and Surgeons of Canada, Director, Information and Technology Services
Found in: Talent CA C2 - 12 hours ago
Odgers Berndtson Ottawa, CanadaLe français suit. · The Royal College of Physicians and Surgeons of Canada is a national, not-for-profit organization that advances learning for specialist physicians to deliver the best health care for all. As the national professional association that oversees the medical educa ...
-
Ecommerce Website Developer
Found in: beBee Professionals CA - 1 day ago
beBee Professionals is looking for an experienced Ecommerce Website Developer to join our team in Ottawa. · The successful candidate will be responsible for developing and maintaining ecommerce websites, including coding, testing, debugging, and troubleshooting. The ideal candida ...
-
Virtual Assistant for E-commerce Services
Found in: beBee Professionals CA - 1 day ago
BeBee Professionals is looking for a Virtual Assistant for E-commerce Services to join our team in Ottawa. · The successful candidate will be responsible for providing administrative and customer service support to our e-commerce business. This includes managing customer inquirie ...
-
Customer Experience
Found in: beBee Professionals CA - 1 day ago
beBee Professionals Ottawa, Canada Other Customer Experience & Tech Support FreelanceJob Offer: Customer Experience & Tech Support Specialist - beBee Professionals, Ottawa · beBee Professionals is looking for a Customer Experience & Tech Support Specialist to join our team in Ottawa. · The successful candidate will be responsible for providing technical support t ...
-
QA Service Provider
Found in: beBee Professionals CA - 1 day ago
beBee Professionals Ottawa, Canada QA Services FreelanceBeBee Professionals is looking for a QA Service Provider to join our team in Ottawa. · The successful candidate will be responsible for developing and executing exploratory and automated tests to ensure product quality. The QA Service Provider will also be responsible for designi ...
-
Technical Editor and Content Developer
Found in: beBee Professionals CA - 1 day ago
BeBee Professionals is looking for a Technical Editor and Content Developer to join our team in Ottawa. · The successful candidate will be responsible for editing and developing technical content for our products and services. This includes writing, editing, and proofreading tech ...
-
Senior Consultant, Enterprise GIS
Found in: Appcast CA C2 A - 3 days ago
Esri Canada Greater Ottawa Metropolitan Area, CanadaEsri Canada has an exceptional opportunity for a Senior GIS Consultant based in Ottawa, who will focus on enterprise GIS solutions. In this role, you will leverage your knowledge and experience in leading the business analysis and implementation of enterprise GIS solutions based ...
-
DSEF Services
Found in: Indeed CA C2 - 1 day ago
Thales Ottawa, Canada Full timeLocation: Ottawa, Canada · In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our archite ...
-
DSEF - Senior Software Specialist
Found in: Indeed CA C2 - 1 day ago
Thales Ottawa, Canada Full timeLocation: Ottawa 1 Chrysalis, Canada · In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, ...
-
Technology Architect
Found in: Appcast CA C2 A - 4 days ago
Kyndryl Ottawa, CanadaPosition: Technology Architect Level 3 · Client: Federal client · Location: Ottawa NCR · Work arrangement: Onsite *mandatory for duration of contract · Type of hire: Contract · Duration: 4 year contract (multiple extensions) · Language: English · Security requirement: Secret le ...
-
Assistant, Multiservices Center
Found in: Talent CA A C2 - 3 days ago
Universite Saint-Paul Ottawa, CanadaJob Title : · Assistant, Multiservices Centre · CompetitionNumber: · Administrative Unit : · Technology Services and Multiservices Centre · ImmediateSupervisor: · Director, Technology Services and Multiservices Centre · Job Type : · Regular – Full Time (unonized) · WorkSchedule ...
-
DevOps Manager
Found in: Appcast CA C2 A - 2 days ago
Zilker Partners Ottawa, CanadaOur client is in search of an adept DevOps Team Lead to join their technology team. The ideal candidate will possess a robust background in Kubernetes, GitOps, Jenkins, and platform engineering. They will be tasked with guiding a team of DevOps engineers in delivering scalable, s ...
-
AZ Driver
Found in: Indeed CA C2 - 3 days ago
CANADA CARTAGE Ottawa, Canada Full timeWhy you'll love Canada Cartage · An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a ...
-
Responsable des offres
Found in: Jooble CA O C2 - 5 days ago
IQVIA Argentina Ottawa, ON, CanadaLe centre d'excellence en matière d'activation numérique d'IQVIA propose des expériences de marque exceptionnelles, en proposant des solutions innovantes basées sur une vision omnicanale intégrée et axée sur le client. Nous fournissons des données et des analyses authentifiées et ...
-
310T Mechanic Sign-On Bonus 5000
Found in: Indeed CA C2 - 10 hours ago
WM Ottawa, Canada Full timeAs an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. · Shift: 4 day work week · Sign-On Bon ...
-
Customer Success Manager
Found in: Appcast CA C2 A - 5 days ago
Myticas Consulting Ottawa, CanadaThe recruitment team at Myticas Consulting is currently seeking a highly motivated and experienced Customer Success Manager. · The successful candidate will be pivotal in driving the successful adoption and ongoing engagement of our IoT products and services within government se ...
-
Computer Network Technician
Found in: Appcast CA C2 A - 17 hours ago
Calian Group Ottawa, CanadaJob Title: Computer / Network Technician · Location: Ottawa, ON · Remote: Hybrid · Business Unit: Advanced Technologies · Department 1: Defence · Department 2: Engineering · Job Type: Full-time · Position Overview: · Calian is seeking a Computer / Networking Technician for an upc ...
-
Developer
Found in: Appcast CA C2 A - 2 days ago
Wavestore Ottawa, Canada"At Wavestore, we're more than meets the eye." · In a constantly evolving world, adaptation is the way forward. At Wavestore, our team embraces change as an integral part of our journey. We recognize that innovation is a continuous process and view ongoing improvement as essentia ...
-
Manager, SOC
Found in: Appcast CA C2 A - 5 days ago
CANARIE Ottawa, CanadaAbout Us · CANARIE connects Canada to the world. Our programs equip researchers, students, and startups in Canada to excel on the global stage. · Together with our 13 provincial and territorial partners, we form Canada's National Research and Education Network (NREN). This ultra- ...
Program Manager, Technology Services - Ottawa, Canada - City of Ottawa
Description
Requisition ID: 11767
Department: Ottawa Public Library
Service: Corporate Services
Branch: Technology Services
Employment Type: 1 Permanent Full Time Position
Work Hours: 35 hours per week
Affiliation: MPE
Salary Information: $105, $133,531.58 annually (2022 rates of pay)
Location: 101 Centrepointe Drive
City: Ottawa, ON
Job Category: Ottawa Public Library
Application Close: 06/03/2024
JOB SUMMARY
Technology Services manages the operation and updating of all automated systems in the Library (OPL's website, Symphony, BiblioCommons, public desktops, RFID equipment, etc.).
You are responsible for the planning, coordinated development, management and implementation of customer-centred technology services activities, programs, services and initiatives consistent with the Library's strategic direction and corporate vision, including:
You are also responsible for developing and monitoring operating budgets, managing the human resources of the Unit (including hiring, termination, performance management and discipline of staff as necessary) and establishing and maintaining positive client relationships with internal and external management and stakeholders.
EDUCATION AND EXPERIENCE
Completion of Master's degree in Library and/or Information Science, or related degree.
Minimum of 5 years of experience in library-related technology services (including virtual and web services) activities, the management of human resources and/or external contract resources, and the development and management of operating and capital budgets, preferably in a library/municipal setting.
CERTIFICATIONS AND LICENCES
Project Management Professional (PMP) certification is an assetKNOWLEDGE
COMPETENCIES, SKILLS AND ABILITIES
Leadership Competencies:
The key competencies that describe the skills and behaviours expected to be demonstrated by managers and supervisors at the City of Ottawa are available on Ozone. The seven Leadership Competencies, which align with Servant Leadership, are:
WHAT YOU NEED TO KNOW
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The Ottawa Public Library promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
The Ottawa Public Library provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at , extension 47411.