Help Desk Support Agent - Remote
4 weeks ago

Job summary
We are seeking an experienced Help Desk Support Agent to join our expanding team. This position is a key member of the Technical Support team and will contribute to supporting internal and external clients.The main responsibility for this role is to troubleshoot technical issues and provide technical support to our customers, all while providing excellent customer service. This position must be able to identify, isolate, analyze and resolve issues of varying technical difficulty that have been escalated.
- Manage Help Desk tickets in a timely manner
- Respond to customer issues via phone, email and computer chat
- Provide customer assistance and technical troubleshooting
Job description
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