Desktop Analyst - Regina, Canada - Visionpool Business Services

Visionpool Business Services

Verified Company

Regina, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Visionpool Business Services is hiring a

This position if full time onsite in Regina, Saskatchewan

Responsibilities:

Manage, & support of enduser devices (laptops, desktops, rugged tablets, mobile phones, printers, etc.)
Work collaboratively with the Tier 1 Service Desk team, including assisting with support duties, such as phone coverage and handling walkup support requests
Specialty peripheral management, including Fleet Truck docks
Recording all inventory, incidents/service request tickets into incident management system.
Occasional travel to support offices across the province will be required.

Qualifications:

Have a recognized bachelor's degree or technical diploma in Computer Science, Information Systems, Engineering, or a related discipline or a minimum of five (5) years relevant work experience
Experience with Computer: Imaging Deployment Troubleshooting Hardware Repair
Experience providing technical support of current Windows Operating Systems (versions: current, current1)
Experience supporting Office Suite of products
Experience with Workstation Group Policy
Enterprise Printer Fleet Management, Firmware Updates, Configuration, Troubleshooting
Experience working with VMs (VMWare ESXi)
Experience with deploying Microsoft SCCM imaging & software installation
Experience with maintaining hardware and software inventories through standard asset management systems and procedures
Experience accurately and timely documenting troubleshooting steps, findings and solutions in Incidents, Service Requests (Work Tickets) and Knowledge Articles