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Senior Computer Designer - Toronto, ON, Canada - Canadian Imperial Bank of Commerce
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Description
Senior Contact Center Solution Designer page is loaded Senior Contact Center Solution DesignerApply locations Toronto, ON time type Full time posted on Posted 2 Days Ago job requisition id We're building a relationship-oriented bank for the modern world.
As a Senior IT Solution Designer, you will be responsible for leading the functional design and development of application systems across all technologies and platforms.
The role provides consultation for senior management on a wide spectrum of existing and emerging infrastructure technologies, translating user requirements to process and data requirements and developing solutions for the business with far-reaching impact.
You will also provide technical leadership to develop precise steps and processing logic across all platforms, ensuring the designed specifications achieve business needs.
In addition, you will provide comprehensive senior-level Technical consulting to other IT senior management and technical teams.Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
Perform and coordinate complex solution design activities. Understand the business requirements and translate them into system and application design that is aligned with our technology roadmap. Design and document the technical functionality, infrastructure, interfaces, and integrations. Lead the design of cost-effective and innovative solutions to meet both business objectives and the goal of operational efficiency.Contribute to technology roadmaps that are aligned with the bank's vision, strategy, and business objectives
Stakeholder Management:
Act as the solution lead and interface with the project teams by driving and moderating design review sessions to walk stakeholders through and ensure that the overall design aligns with business requirements as well as architectural directions.
Support and mentor junior designers and developers through knowledge sharing, collaboration, and effective problem-solving.You can demonstrate 5+ years of experience as a Technical Designer.
It is an asset if you've experience with Contact Centre technologies such as IVR, NLP, Interaction recording, Workforce Engagement Management (WEM/WFM), Contact Center Cloud Platforms (Genesys CX, Amazon Connect, Five9 etc), Desktop Platform (Salesforce) and GenAI.
You know that relationships and networks are essential to success. Bachelor's degree or equivalent in Computer Science or Technical discipline.We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit .
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office).
CIBC Square Banking Centre Employment TypeAnalytical Thinking, Application Development, Call Center Consulting, Call Center Solutions, Contact Center Optimization, Contact Center Quality Monitoring, Contact Center Software, Contact Center Strategy, Emerging Technologies, Project Management Technology, Technical Consulting, Technical Leadership, User Requirements, Work Collaboratively, Written and Verbal Communications (Inactive) At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.
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